3rd Line Support Analyst – JR40006096

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3rd Line Support Analyst

Blackburn

Chubb Fire & Security Ltd

Join the team that protects the world

We're actively recruiting for an 3rd Line Support Analyst here at Chubb, based on a hybrid basis out of our Blackburn HQ. As out tech capability grows as does our team.

Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally – Together we do great things!

SALARY: Upto £50K (DoE)

25 days holiday, plus bank holidays
Free Onsite Parking
Cycle to Work Scheme
Employee Referral Scheme (£1000)
Company Pension Scheme
Life Assurance (4 x Basic Salary)
Employee Scholarship Scheme
A Central Benefits Platform offering a wide variety discounts
Digital GP
Health & Wellbeing Resources
Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence

Key Duties:

Provide 3rd line technical support across servers, applications, end user compute, infrastructure, and telephony services.
Act as an escalation point for complex technical incidents and service requests, supporting both internal users and third-party support teams.
Troubleshoot and resolve issues across Windows Server, Active Directory, Group Policy, networking, Microsoft Azure, SQL, IIS, and EUC environments.
Support, maintain, and improve business-critical systems used across the Chubb UK estate.
Work closely with internal DT teams, business stakeholders, and external suppliers to deliver effective technical solutions.
Assist with the delivery of infrastructure, application, endpoint, and cloud-related projects.
Provide on-site support to key UK business locations where required.
Produce and maintain technical documentation, standard work instructions, and knowledge articles.
Support cyber security, compliance, and audit activities in line with company policies, GDPR, SOX, ISO 27001, and other relevant standards.
Identify opportunities to improve service quality, operational resilience, automation, and the end-user experience.
Participate in change, incident, problem, and request management processes in line with ITIL best practice.
Manage smaller DT projects or technical work packages from planning through to completion.

Experience and Qualifications:

Qualifications

Degree (preferred, not mandatory) in:
- IT / Computer Science / Information Systems
OR experience in enterprise IT support
Relevant certifications (highly desirable):
- Microsoft:
  - MD-102 (Endpoint Administrator)
  - MS-102 (Microsoft 365 Admin)
  - AZ-900 / SC-300 (Entra / Identity)
- ITIL Foundation (important for service management environment)

Technical Experience

Essential

3rd line support across Windows Server, infrastructure, applications and EUC.
Strong knowledge of Active Directory, Group Policy, DNS, DHCP and Windows infrastructure.
Good understanding of networking, firewalls, WAN/LAN and VPN troubleshooting.
Experience supporting Microsoft 365, Teams, SharePoint, OneDrive and Entra ID.
Strong troubleshooting skills, including logs, monitoring tools and root cause analysis.
SQL Server or IIS support experience.

Desirable

Azure administration experience.
Telephony or contact centre platform support experience.
PowerShell scripting or automation experience.
Experience in a regulated corporate environment.
Awareness of cyber security, patching, vulnerability remediation and ITIL processes.
Experience with Intune, SCCM or co-managed endpoint environments.

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