Customer Service Coordinator – JR40006154

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Customer Service Coordinator

Blackburn

Chubb Fire & Security Ltd

Are you hoping to join a business that offer a genuine ‘people first’ culture?

Here at Chubb Fire & Security we have an opportunity for a Customer Service Coordinator to join our Customer Excellence Teams based in Blackburn (BB1 2PR) on a full time, permanent basis.

Join the team that protects our world.

About Us, Our Culture & What We Can Offer You

Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally – Together we do great things! Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.

SALARY: Up to £27,000 per annum

25 days holiday, plus bank holidays
Free Onsite Parking
Cycle to Work Scheme
Online GP Appointments
Liftshare Community – an app designed to make your commute more affordable, sustainable and enjoyable
Employee Referral Scheme (£1000)
Company Pension Scheme
Life Assurance (4 x Basic Salary)
Free Mortgage Advice
Employee Scholarship Scheme
A Central Benefits Platform offering a wide variety discounts
Health & Wellbeing Resources
Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence

What You'll Be Doing as a Customer Service Coordinator

The main goal of this role is to work closely with a dedicated Account Manager to assist with the day-to-day management of a number of designated key corporate customer accounts to ensure all customer needs are dealt with in a professional, efficient and cost-effective manner whilst always achieving total customer satisfaction.

Take responsibility for the day-to-day management of the key customers including intelligent decision making
Work closely with several Account Directors to manage day to day client expectations
Pro-active management of outstanding jobs – order, service and callouts
Build professional business relationships with designated customer including courtesy communication
Management of visit reports and quotations
Resolution of customer disputes including liaison with other areas of the business as necessary
Preparation and submission of weekly/monthly/annually KPI information
Organisation and prioritise of own workload

Working Hours: 37.5 hours per week | Mon to Fri 9.00am-5.00pm | Office Based

What We Would Like You To Bring:

You will be an exceptional Administrator with a passion for delivering outstanding customer service. Ideally you will have a background in coordinating / supporting volume or national customer accounts, or have worked within an account management environment. You’ll be:

A natural communicator, with an ability to build rapport with our customers and your colleagues
Solution focused – Strive to understand and resolve potential issues whilst working to SLA’s/Deadlines
Solid IT literacy – Including strong, demonstratable Excel skills, you will be responsible for producing reports
Prioritise workloads & multitask effectively – You’ll be working with a number of customers at any one time

If this sounds like you, send us your application today!

Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.

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