Administrator - False Alarm Managment – JR40004708

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Administrator – False Alarm Managment

Nottingham

Security Monitoring Cntrs

Security Monitoring Centre in Nottingham are currently recruiting for an administrator to join their specialist false alarm management (FAM) team based in Nottingham (NG2 3EJ) on a permanent full-time basis

About Us, Our Culture & What We Can Offer You

Since 1931, Security Monitoring Centres (SMC) has positioned itself at the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland. We pride ourselves in delivering exceptional service to hundreds of thousands of customers, ranging from monitoring life safety systems, Telecare, Intruder, Fire, CCTV monitoring, Remote Concierge Services and the provision of service management software.

As part of the global API Group, we join a family of organisations including Chubb Fire & Security, where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.

SALARY: £24,785.69 per annum

25 days holiday per year (rising to 26 days after 5yrs)
Free Onsite Parking – please note this is limited and on a first come, first served basis.
Cycle to Work Scheme
Company Pension Scheme
Employee Referral Scheme (£1,000)
Life Assurance (4 x Salary)
A Central Benefits Platform offering a wide variety discounts
Childcare Vouchers
Employee Scholarship Programme
Bravo scheme: Incentivising high achieving employees
Health & Wellbeing Resources
Ongoing training & development

What You'll Be Doing As A FAM Administrator

The main goal of this role is to provide administrative support to help resolve false alarm activations, working with both the customer and the regional Police centres to update and maintain activation records. You will effectively maintain the lifecycle of the Unique Reference numbers provided by the Police, in relation to alarm system responses.

You will:

Manage email requests from both internal & external customers
Act as the first point of contact for the Police and take ownership of queries
Proactively manage false alarms in line with NSI requirements for Security and CCTV monitoring
Process all customer, engineer and Police force documents accurately and in line with service levels as required
Maintain customer job files, ensuring that all necessary information is accurately recorded, to ensure that full customer history and data is readily available
Take calls primarily from customers, Chubb branches, National coordinators and the Police
Maintain police audit data and documentation

Working Hours: 37.5 hours per week | Monday to Friday | 9am-5pm | Fully Office Based

What We Would Like You To Bring:

You will be a strong communicator, with a passion for delivering exceptional customer service.

Possess previous administration or data entry experience
Have a good level of IT literacy, especially Microsoft Word, Excel, Outlook and Teams
Be dedicated to delivering an excellent customer service experience
Be proactive, able to prioritise workloads
Have excellent attention to detail
Work well in a team as well as on own initiative

If this sounds like you, send us your application today!

Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.

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