Blackburn

Chubb Fire & Security Ltd

Are you hoping to join a business that offer a genuine ‘people first’ culture?

Here at Chubb Fire & Security we have an opportunity for a Customer Account Coordinator to join our Customer Excellence Teams based in Blackburn (BB1 2PR) on a full time, permanent basis.

Join the team that protects our world.

About Us, Our Culture & What We Can Offer You

Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally – Together we do great things!

Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.

SALARY: From £27,000. DoE per annum

• 25 days holiday, plus bank holidays
• Free Onsite Parking
• Cycle to Work Scheme
• Online GP Appointments
• Liftshare Community – an app designed to make your commute more affordable, sustainable and enjoyable 
• Employee Referral Scheme (£1000)
• Company Pension Scheme
• Life Assurance (4 x Basic Salary)
• Free Mortgage Advice
• Employee Scholarship Scheme
• A Central Benefits Platform offering a wide variety discounts
• Health & Wellbeing Resources
• Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence

What You'll Be Doing as a Customer Account Coordinator

The main goal of this role is to work in partnership with a dedicated Account Manager to support the effective management of a portfolio of multi sited national customers. You will play a pivotal role in ensuring customer requirements are managed efficiently, professionally, and cost-effectively, delivering an exceptional customer experience and maintaining the highest standards of service.

• Take responsibility for the day-to-day management of the key customers including intelligent decision making
• Collaborate closely with internal teams to ensure customer expectations are consistently met and exceeded.
• Proactively support ensuring customer open work order flows are attended timely
• Develop and maintain strong professional relationships with designated customers through regular communication and excellent service delivery.
• Investigate and resolve customer queries, concerns, and disputes, liaising with internal departments to achieve effective outcomes.
• Produce and submit accurate KPI reports and performance data on a weekly, monthly, and annual basis.
• Effectively organise and prioritise workloads to meet business objectives, service level agreements, and customer deadlines.

Working Hours: 37.5 hours per week | Mon to Fri 9.00am-5.00pm | Office Based

What We Would Like You To Bring:

We are seeking a highly organised and customer-focused professional with a passion for delivering exceptional service. Ideally, you will have experience supporting key or national accounts, coordinating customer relationships, or working within an account management environment. You’ll be:

• A natural communicator, with an ability to build rapport with our customers and your colleagues
• Solution focused – Strive to understand and resolve potential issues whilst working to SLA’s/Deadlines
• Solid IT literacy – Including strong, demonstratable Excel skills, you will be responsible for producing reports
• Prioritise workloads & multitask effectively – You’ll be working with a number of customers at any one time

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