Senior Coordinator – JR40004609

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Senior Coordinator

Blackburn

Chubb Fire & Security Ltd

Looking for an opportunity within a business that offer a genuine ‘people first’ culture?

We're looking to add a Senior Coordinator to our team here at Chubb Community Care, to play a senior role within the team. Based out of our Blackburn HQ this role will support the team manager to ensure team metrics and goals are met coupled with the continuous improvement of key processes.

Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally – Together we do great things!

Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.

SALARY: Upto £29K dependent on experience

25 days holiday, plus bank holidays
Free Onsite Parking
Cycle to Work Scheme
Employee Referral Scheme (£1000)
Company Pension Scheme
Life Assurance (4 x Basic Salary)
Employee Scholarship Scheme
A Central Benefits Platform offering a wide variety discounts
Childcare Vouchers
Health & Wellbeing Resources
Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence

Responsibilities:

To support team manager to ensure teams metrics and goals are met
Support and encourage continuous improvement of team key processes
Provide HR support to team manager where required – 121’s team meetings etc.
Support team training, mentoring and knowledge sharing
Cover team manager role when on leave
To take overall responsibility for the day-to-day management of 1st line support for Team
Proactive and timely portfolio cleanse – Terminations, site additions, adhoc cleanse
Pro-active management of outstanding jobs – orders, service and callouts
Proactive management of department Dashboard for outstanding works
Order processing
Service maintenance proposals / renewals
Customer/Sales Team/Field Service/Credit Control Liaison
Resolution of customer disputes / complaints
Creation of credit and reinvoice requests where applicable
Preparation of weekly/monthly/annual KPI information for customers
Customer monthly meetings
Responsible for ensuring service KPI deadlines are met within the team
Organisation and prioritisation of own workload
Any other reasonable duties as required

Qualifications/ Experience/Knowledge:

Excellent communication (verbal and written) and team working skills
Good attention to detail
Numeracy
Microsoft Office
Good communication skills
Ability to manage KPI’s
Flexible and ability to adapt
Time management
Organizational skills
Proven leadership skills an advantage
Team leader experience
Knowledge of contract administration

If this sounds like you, apply today and send us your application!

Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.

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