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Monitoring Operator – Code Red

Perth

Chubb Fire & Security Pty Ltd

Monitoring Operator (Control Room) — Jandakot, Perth (Onsite)

Protect lives and property every shift. Join a team that responds to critical events across Australia and delivers calm, professional support when it matters most.

About Chubb Fire & Security

Chubb Fire & Security Australia is a leading provider of fire safety and security solutions and part of the API Fire and Security group of companies. Our purpose is simple and powerful: PROTECT PEOPLE FIRST—and we’re proud of a culture focused on building great leaders.

The Role

Based at our Jandakot Monitoring Centre, you’ll be part of a 24/7 operation that manages alarm events and coordinates timely responses for customers across multiple states.

What You’ll Do

• Monitor and respond to fire alarm events and inbound/outbound calls.

• Liaise with customers, emergency services, technicians, security guards and facility managers.

• Complete accurate administrative tasks covering all facets of alarm monitoring.

• Log after‑hours job requests and schedule/dispatch technician jobs.

What You’ll Bring

• Proven customer service experience, ideally in a contact centre environment.

• Strong communication skills and computer literacy.

• Calm, professional manner with strong attention to detail.

• Ability to work autonomously and as part of a team.

• Willingness to work a 24/7 rotating roster.

Roster, Status & Pay

• Full‑time, award‑based (Clerks Private Sector Award).

• Rotating 4‑on/4‑off, 12‑hour shifts (four days, four off, four nights, four off).

• Projected earnings $72,000–$82,000 per year.

Benefits & Growth

• Excellent work–life balance.

• 5 weeks annual leave + overtime opportunities.

• Full training and career progression opportunities.

• Global organisational stability.

• Access to Chubb Hub employee discount platform.

Compliance & Pre‑Employment

• Criminal History Police Clearance.

• Pre‑Employment Drug & Alcohol Medical.

Inclusion & Belonging

We welcome applicants from all backgrounds including First Nations people, people with disability, LGBTIQA+ communities and all cultural and language backgrounds.

How to Apply

Submit your CV and cover letter. If referred by a Chubb employee, ask about our Employee Referral Program.

Location

Jandakot, Perth — free parking onsite and close to Cockburn Shopping Centre, public transport, and freeway access.

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