We are seeking a Service and Install Supervisor to lead our Melbourne based operations.
As the Service & Install Supervisor, you will lead a high-performing team of security technicians, Service Coordinators, and support staff to deliver outstanding service outcomes. Your focus will be on operational leadership, customer satisfaction, service delivery improvement, and team development.
About us
Chubb Fire and Security is a global leader in Electronic Security and a leading provider of solutions to Australia’s Defence, Critical Infrastructure and commercial sectors. This is a rare and exciting opportunity to join an established & highly specialised electronic security team. If you enjoy a challenge, with no two days the same, then this an opportunity you should not miss.
About the Role
Your main responsibilities will be:
- Oversee day-to-day service operations across Melbourne and surrounding regions
- Manage a team of Security Technicians and service desk coordinators
- Overseeing the commercial success of service delivery, focusing on quality, efficiency, and effectiveness.
- Conduct site inspections to maintain safety, compliance, and quality standards.
- Facilitate the development of others’ knowledge, skills, and competencies by providing timely feedback and planning relevant development activities.
- Contract Margin expansion / growth – Seek opportunities to expand and grow the Contract or to improve margin by achieving additional operational efficiency and action where possible.
- Drive continuous improvement initiatives across service delivery
- Build and maintain strong client relationships
- Support contract obligations, reporting, and financial performance
- Work closely with Project, Sales, and Technical teams to deliver integrated solutions
About You
- Strong experience in Electronic Security Systems including trouble shooting, fault finding and problem diagnosis.
- Proven experience in a supervisory role within field service operations, demonstrating a strong understanding of service delivery processes.
- In-depth knowledge of security systems and technologies, with the ability to troubleshoot and resolve technical issues effectively.
- Demonstrated ability to lead and motivate a team, fostering a collaborative and high-performance work environment.
- Strong organizational skills with the ability to manage multiple priorities and projects simultaneously.
- Excellent customer relationship and communication abilities
- Commercial and contract management understanding
- Exposure to Tier 1 clients or critical infrastructure preferred
- Relevant industry certifications (e.g., Security Licence, Cabling)
- Australian Citizenship
- Already acquired Security Installers license
- Ability to obtain NV1 Government Security Clearance
- Certification with Lenel, Gallagher, Tecom, Integrity, Milestone, Geutebruck systems (highly desirable)
- High level of competence in IT based applications and hardware (desirable)
What we will offer you:
- A career-defining role with a Tier 1 Security Integrator
- Competitive Package on Offer
- Supportive executive leadership team
- Stability, progression, and the opportunity to lead from the front
- Permanent Full Time Role
- Expose to latest Technologies
- Ongoing training and development from Product Manufacturers and leading education facilitators
- Access to People Matters – an employee discount platform with access to hundreds of discounts from health, groceries, electronics and more
Apply now to see where Chubb can take your career. All applications and enquiries are treated in the strictest confidence.
Are you being referred to one of our roles? If so, ask your connection at Chubb about our Employee Referral Program process!
We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language background
