Global Accounts Customer Service Support
Blackburn
Chubb Fire & Security Ltd
Looking for an opportunity within a business that offer a genuine ‘people first’ culture?
Here at Chubb Systems (part of Chubb Fire & Security) we are looking for a talented and motivated individual to join our Blackburn (BB1 2PR) based Team as a Global Accounts Customer Service Support on a full time, permanent basis.
**Please note this role includes occasional remote out-of-hours telephone support, on evenings & weekends. Further details below**
About Us, Our Culture & What We Can Offer You
Chubb Systems (part of Chubb Fire & Security) is one of the market leaders when it comes to the supply of advanced techniques for the worldwide market – we have been protecting people and assets for more than 200 years. Within our Systems Division, our expertise comes from creating bespoke / highly specialist security solutions for our clients across a multitude of sectors for a prestigious range of organisations.
Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.
SALARY: Up to £30,000 per annum (depending on experience)
WORKING HOURS: 37.5 hours per week | Monday to Friday | 9-5 office based, with Fridays working from home. The role currently also includes out-of-hours telephone support on an evenings /weekends rota to maintain service continuity; rota participation is compensated in line with company policy.
What You’ll Be Doing As Global Accounts Customer Service Support
You will act as the first point of contact for assigned global accounts, taking end-to-end ownership to proactively manage customer activity, anticipate needs, identify and mitigate risks, and coordinate internal and external stakeholders to ensure delivery of services/solutions in line with contracted SLAs and customer expectations
You will:
What We Would Like You To Bring:
This role requires excellent communication skills, strong attention to detail, a customer-centric mindset, and the ability to work effectively in a fast-paced environment independently or as part of a team. It requires a real pro-active attitude to identifying both opportunities and potential solutions.
The ideal candidate would also be fluent in French. However this is desirable and not essential.
If this sounds like you, apply today and send us your application!
Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.
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