Luton

Chubb Fire & Security Ltd

Supervises a team of entry to intermediate level Field Service professionals or supervisors of Field Service Technicians. Manages day-to-day priorities in solving client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.

• Coordinates, prioritizes and resolves issues encountered by a more experienced team.
• Optimizes the usage of manpower, standard time, equipment and energy of more experienced team.
• Escalates critical/complex issues that will impact the business.
• Manages more experienced team according to established programs and objectives.
• Quality Issue Management
• Contacts customer, collects feedback, and establishes and maintains good relationship with customers.
• Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.

About Us, Our Culture & What We Can Offer You

Think you know Chubb? We might just surprise you! Chubb is so much more than a fire and security business; we are an organisation that delivers innovative solutions and leverages new technologies to provide best in class service to our expanding client base. You won’t see locks and safes here, but we are proud of our 200-year heritage.

Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.  

LOCATION: Hybrid role overseeing Home Counties (Bedfordshire / Berkshire / Buckinghamshire / Cambridgeshire / Hampshire / Hertfordshire / Oxfordshire)

SALARY:  Opportunity to earn £45,000 – £60,000 base (dependent on experience), plus bonus and car / car allowance

• 25 days holiday plus bank holidays
• Hybrid working environment (mix of office & home)
• Company Vehicle (you can use this for private use) or cash allowance
• Free online GP for you and your family
• Life Assurance – 4 times base salary
• Pension – we match up to 4%
• A Central Benefits Platform offering a wide variety discounts
• Health & Wellbeing Resources 
• Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence

What You’ll be Doing as a Fire Operations Manager;

As an Operations Manager you will lead our field operational activity and associated business processes in the delivery of planned, reactive and corrective service, maintenance and works within Fire Service / Maintenance division. You will also have overall accountability to lead and develop our teams to ensure optimised productivity and service delivery to achieve sustained profitable growth.

• Lead and manage the day-to-day operations of the Fire Service / Maintenance engineering team
• Developing the career potential of engineering staff and defining training requirements
• Ensure customer satisfaction through maintaining health and safety and quality standards
• Make sure that budgets are met and make sure we are delivering to our targets

What We Would Like You to Bring

• Show great leadership qualities
• Be proactive in your approach
• Have great communication skills

What we look for

• Fire industry experience is advantageous but not essential
• Experience in people management with a ‘hands-on’ approach, sharing best practice
• Key account management experience
• Always deliver excellent Customer Service
• Current UK driving licence

Emphasising Sustainable Innovation

At Chubb Fire and Security, we are committed to integrating sustainability into everything we do. We continuously innovate to deploy fire safety and security services and solutions that are cutting-edge but also environmentally responsible.

By joining Chubb, you will be part of a team dedicated to delivering sustainable services that protect people and property while minimising environmental impact. If you are passionate about working on solutions that contribute to a safer and greener future, Chubb is the place for you.

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