Chubb Careers

Back to search results

Emergency Response Operator

Sydney

Chubb Fire & Security Pty Ltd

Customer Service Operator – Emergency Response

VitalCALL – Emergency Response

Full time, Permanent Position

Rydalmere Location

Wanting to join a team where what you do matters and is rewarding to all who you interact with.. While aligning yourself with the globally recognised organisation specialising within their monitoring solutions sector? We want to hear from you!

The Opportunity:

VitalCALL, who supply medical alarm devices, is seeking Customer Service Operators for its Emergency monitoring call centre in Rydalmere, which operates 7 days a week 24/7 to cater to it's device users. The successful candidate will be responsible for contacting customers when their help button is pressed. You will need to ascertain whether assistance is required, liaise with the Ambulance service and notify family members.

This dynamic and busy role will utilise your communication and customer service experience and offers a rewarding career opportunity as you are helping in difficult situations.

Your enthusiasm, consideration, and ability to connect to people will be key strengths, ensuring you are comfortable in working with a range of people, especially in emergency situations, to provide support and guidance.

In this engaging role no two days will be the same and you will be required to think on your feet. The role will be office based, and shift work will be a rotating roster in line with team requirements.

You will contribute by:

Providing first response to our customers when they are in need
Being a team player that cares about our customers and understands the importance of the service that VitalCALL provides
Provide a timely and accurate response in line with company procedures
Provide reassurance and peace of mind to both our customers and their family members
Notify the ambulance services and communicate critical emergency details
Working with and supporting different areas within the business, including our Customer Service team.

Experience and Knowledge Requirements:

Customer service with excellent communication and listening skills
Call centre and/or inbound/outbound phone experience
Computer literacy with good typing skills
Shift work experience will be a bonus
Adhering to Standard Works, Standard Operating Procedures or/and Work Instructions
National Police clearance or the ability to obtain and maintain
Medical clearance
First Aid qualified and/or the ability to obtain and maintain
Maintaining a reputation for caring and professional service to clients and their associated contacts

We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language background

Similar Jobs

Featured job listings

Each listing including the job title, location, brief
description, and a link to a page with more details.

Inside Accountmanager, Lieren

Technicien Maintenance confirmé

Technicien mise en service SSI H/F

Operativer Projektleiter Sicherheitstechnik (m/w/d)

Montagetechniker / Elektriker (m/w/d)

Technicien de mise en service SSI H/F

Servicetechniker / Elektriker (m/w/d)

Fire Service Site Engineer

Technicien Maintenance Système H/F

Servicetechniker/in

Administrator

Technicien de maintenance SSI H/F

Ingénieur Commercial - Systèmes de Sécurité Incendie/SSI H/F

Ingénieur Commercial installations contrôle d'accès / alarme intrusion / vidéosurveillance - PAU (64) H/F

Fire Technician

Security Service engineer

Technicien Bureau d’Etudes H/F

AFSS Assessor

Service Technician

Servicemonteur Blusmiddelen

Ingénieur Technico-commercial H/F

Medewerker Customer Desk FSA

Assistante administrative d'agence

Service Technician

Portables Technician

Sprinkler fitter - Service

Technicien de maintenance des systèmes de sûreté électronique & vidéosurveillance - Bussy Saint Martin (77) H/F

Ausbildung zur Kauffrau für Büromanagement (m/wd)

Ausbildung zum Informationselektroniker (m/w/d)

TECHNICIEN MAINTENANCE SSI H/F - Secteur Amiens

Cyber Security Manager

Technician Detection Install

Project Manager

Chef de projet PMO - Pole ingénierie

Opérateur de télésurveillance H/F - CDD 6 mois - CHAMPAGNE AU MONT D OR

Category Manager (32-40 uur), Regio Breda/Utrecht

Technicien Mise en Service SSI H/F

Security Advisor

Ingénieur Commercial Solutions en Sécurité incendie H/F

Interim Teamlead planning Fire Systems

Security Service Engineer

Electronic Security Technician

Digital Operations Engineer

Servicetechniker / Elektriker (m/w/d)

Commercial Product Manager (32-40 uur), Belgie/Nederland

Ingénieur Développement Hardware F/H

Service Sales Consultant

Technicien de maintenance SSI H/F

Fire Alarm Technician

Carpenter - Fire

Technicien Mise en Service

TECHNICIEN MAINTENANCE SYSTEME H/F - Secteur Chambéry / Haute Savoie

Technicien de maintenance SSI H/F - Secteur LILLE

Project Manager

Electrical Technician

Sourcing Specialist

Installatiemonteur Brandbeveiligingsinstallaties

Vertriebsprofi - Oberösterreich

TECHNICIEN TELEMAINTENANCE - CDD 5 mois - H/F

Contract Manager/Solicitor

Security Advisor

Technicien MES confirmé SSI H/F - Secteur 59 / 62

Opérateur de télésurveillance H/F - CDD 2 mois - CONCARNEAU

Technicien désenfumeur H/F - Secteur Le Havre / Deauville

Technicien de mise en service SSI H/F

Field Service Engineer

Security Service Engineer

Ingénieur Développement objet/C++ H/F

Chef de Chantier installations alarmes, contrôle d'accès, vidéosurveillance - Montpellier

Chargé d'études en Sécurité incendie H/F

Technicien de Maintenance des Systèmes de Sûreté Électronique - Nantes (44)

New Business Development manager, Regio Randstad

Credit Controller

Service Engineer

Service Technician

Installation Technician

TECHNICIEN APV EXTINCTEURS H/F - Secteur PARIS 75

Project Manager

Planner

TECHNICIEN POSEUR H/F

Servicetechnik Brandschutz

Accountmanager Fire Systems, (32-40 uur), Groningen

Senior Technician

Ausbildung zum Informationselektroniker (m/w/d)

Fire Protection & Compliance Tester

Sales Consultant - Install

Fire Protection Project Engineer

Servicetechniker / Elektriker (m/w/d)

Commercial(e) Comptes Nationaux

Operations Supervisor

Technicien après vente

Technico-Commercial installations de sûreté électronique - IDF Nord (H/F)

Technicien de Maintenance

Security Service Apprentice

National Customer Service Specialist

Technicien mise en service H/F

TECHNICIEN DE MAINTENANCE SSI H/F

Vacature Material Planner (32-40 uur), Chubb Fire & Security Group, Breda of Utrecht

Engineer - FS D&S

Emergency Response Operator

Electrical Technician

Employee Customerdesk (Sales Support)

Service Sales Consultant

Security Consultant

Technicien de Maintenance SSI H/F

Responsable Service Maintenance des systèmes de sûreté électronique & vidéosurveillance - Villeneuve La Garenne 92

TECHNICIEN POSEUR H/F

Emergency Response Operator

Software Engineer

Chargé(e) d'études en Courant faible

Operations Support Supervisor

Electrical Tester

Technicien de maintenance Installations de Sureté Electronique - Villeneuve La Garenne (92)

Technicien de maintenance H/F - Secteur 06 / 98

Ausbildung zum Informationselektroniker (m/w/d)

Portable Technician

Ausbildung zum Informationselektroniker (m/w/d)

Category Manager Electronic Security (32-40 uur), Regio Breda/Utrecht

Sales Manager Electronic Security West

TECHNICIEN CONSEIL CONFIRME H/F - Dpt 62

Coordinateur.trice dossiers Clients stratégiques - CDD 12 mois

Technicien de maintenance Protection Incendie H/F - secteur Arras (62)

Fire Engineer - D&A

Electrical Estimator

Portable Service Technician

Specialist Procesoptimalisatie

Fire Service Supervisor

TECHNICIEN MAINTENANCE SSI - Secteur Dordogne (24)

TECHNICIEN MAINTENANCE SSI - 33

TECHNICIEN DE MAINTENANCE H/F - Secteur 42/63/03/43

Logistics and Stores Lead

Leitstellenmitarbeiter für unsere Notruf- und Serviceleitstelle (m/w/d)

Security Service Engineer

Manager, Sales

TECHNICIEN MES

Emergency Response Operator

Emergency Response Operator

Workplace Emergency Training Specialist

Responsable Activité Maintenance & SAV – Montpellier (34)

BIM Draftsmen

Technicien Installation des systèmes de Sûreté Electronique - POLE INGENIERIE - Limonest H/F

Branch Assistant

Employee Customer Desk

Administrator

Coordinateur SAV - Protection Incendie H/F

Bilanzbuchhalter / Financial Accountant (m/w/d)

Sprinkler fitter - Service

Ausbildung zum Informationselektroniker (m/w/d)

Fire Alarm Electrician

Commercial Sales Consultant

Electronic Security Technician

Technician Detection Install

Electronic Security Technician

New Business Development Manager (32-40 uur), Belgie/Nederland

Technicien de maintenance des systèmes de sûreté électronique & vidéosurveillance - Aix En Provence 13

Operations Support Specialist

Field Service Coordinator

Service Engineer

Electrical Technician

Quantity Surveyor

Senior Technician

Assistant Manager

Account Coordinator - 12 months FTC

Fire Estimator

Global Accounts Customer Service Support

Servicetechniker - Quereinsteiger willkommen (m/w/d)!

Engineer, Engineering

Technicien MES Système H/F - Secteur 68 - 90

Sales Executive

Commercial(e)

Technician

ASSISTANTE ADMINISTRATIVE

Technicien de Maintenance des Systèmes de Sûreté Électronique - Nantes (44)

Category Manager Fire Systems(32-40 uur), Regio Breda/Utrecht

TECHNICIEN MAINTENANCE SSI H/F

Medewerker Customer Desk ES Contractbeheer

Employee Customer Desk Security

Pre-Sales Engineer Key Accounts Security (32-40 uur)

Technicien de maintenance SSI H/F - Secteur Angers

TECHNICIEN MAINTENANCE SYSTEME H/F

TECHNICIEN DE MAINTENANCE SSI H/F - Secteur ANGERS

Technicien de maintenance des Installations de Sureté Electronique & Vidéosurveillance - Rennes (35)

Ausbildung zum Informationselektroniker (m/w/d)

Project Manager Continuous Improvement (32-40 uur), Regio Breda/Utrecht

Planner Service Security

Branch Logistics Coordinator

Inspection Service

Bureau d'Etudes en Sécurité incendie/SSI H/F

Assistant administratif protection incendie

Medewerker Customer Desk ES

Design Engineer

Servicetechnik Brandschutz

Leadership Development Team Co-Ordinator

Assistant(e) d'Agence

Operations Manager - OMNI platform

Opérateur de télésurveillance H/F - CDD 2 mois - CONCARNEAU

Servicetechniker / Elektriker (m/w/d)

Security Installation Apprentice

Commercial(e) terrain BtoB

Assistant administratif protection incendie

Technicien de maintenance des systèmes de sûreté électronique & vidéosurveillance - Les Ulis 91

Technicien mise en service H/F

Senior Manager, Sales

TECHNICIEN POLE INGENIERIE SURETE ELECTRONIQUE - LES ULIS (91) - H/F

Sales Executive

Technician Workshop

PowerApps / Business Intelligence (BI) Entwickler

Service Technician

Security Command Centre Operator

Network & Telecommunications Engineer

assistante administrative d'agence - CDD 6 mois - Les Ulis 91

Technicien Bureau d’Etudes H/F

Commercial Sales Consultant

Engineer

TECHNICIEN CONSEIL H/F - Secteur 67

Telecare Call Centre Agent

Small Works Fire Engineer

Servicetechniker / Elektriker (m/w/d)

Service Technician

Business Development Manager - VitalCALL

Fire & Security Sales Director

Chargé(e) d’Etudes Chiffrage

Security Service Engineer

Technicien Installation Sureté Electronique - Montmagny 95

TECHNICIEN CONSEIL CONFIRME

Technicien Mise en Service Confirmé H/F

TECHNICIEN APV EXTINCTEURS H/F - Secteur Paris (75)

Ingénieur Commercial installations contrôle d'accès / alarme intrusion / vidéosurveillance - Blaye (33) H/F

Customer Success Manager

Small Works Security Service Engineer

QEHS Business Partner

Technicien Maintenance SSI H/F

Technicien Après-Vente H/F

Data Science & Integration Manager

Technicien Installation des systèmes de sécurité électronique - Aix En Provence

Security Service Engineer