Chubb Careers

Back to search results

Emergency Response Operator

Sydney

Chubb Fire & Security Pty Ltd

Customer Service Operator – Emergency Response

VitalCALL – Emergency Response

Full time, Permanent Position

Rydalmere Location

Wanting to join a team where what you do matters and is rewarding to all who you interact with.. While aligning yourself with the globally recognised organisation specialising within their monitoring solutions sector? We want to hear from you!

The Opportunity:

VitalCALL, who supply medical alarm devices, is seeking Customer Service Operators for its Emergency monitoring call centre in Rydalmere, which operates 7 days a week 24/7 to cater to it's device users. The successful candidate will be responsible for contacting customers when their help button is pressed. You will need to ascertain whether assistance is required, liaise with the Ambulance service and notify family members.

This dynamic and busy role will utilise your communication and customer service experience and offers a rewarding career opportunity as you are helping in difficult situations.

Your enthusiasm, consideration, and ability to connect to people will be key strengths, ensuring you are comfortable in working with a range of people, especially in emergency situations, to provide support and guidance.

In this engaging role no two days will be the same and you will be required to think on your feet. The role will be office based, and shift work will be a rotating roster in line with team requirements.

You will contribute by:

Providing first response to our customers when they are in need
Being a team player that cares about our customers and understands the importance of the service that VitalCALL provides
Provide a timely and accurate response in line with company procedures
Provide reassurance and peace of mind to both our customers and their family members
Notify the ambulance services and communicate critical emergency details
Working with and supporting different areas within the business, including our Customer Service team.

Experience and Knowledge Requirements:

Customer service with excellent communication and listening skills
Call centre and/or inbound/outbound phone experience
Computer literacy with good typing skills
Shift work experience will be a bonus
Adhering to Standard Works, Standard Operating Procedures or/and Work Instructions
National Police clearance or the ability to obtain and maintain
Medical clearance
First Aid qualified and/or the ability to obtain and maintain
Maintaining a reputation for caring and professional service to clients and their associated contacts

We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language background

Similar Jobs

Electrical Technician

Featured job listings

Each listing including the job title, location, brief
description, and a link to a page with more details.

Emergency Response Operator

TECHNICIEN MAINTENANCE SYSTEME H/F - Secteur Chambéry / Haute Savoie

Fire Technician

Commercial Sales Consultant

Servicetechniker / Elektriker (m/w/d)

Sales Consultant - Install

Technicien de maintenance SSI H/F - Secteur 60/80

Service Technician

Category Manager (32-40 uur), Regio Breda/Utrecht

Service Technician

Ausbildung zum Informationselektroniker (m/w/d)

Vacature Material Planner (32-40 uur), Chubb Fire & Security Group, Breda of Utrecht

Engineer PFX Regional

Senior Technician

Technician Detection Install

Hardware Design Engineer - Electronics

TECHNICIEN POLE INGENIERIE SURETE ELECTRONIQUE - LES ULIS (91) - H/F

Branch Logistics Coordinator

Technicien MES Système H/F - Secteur 68 - 90

Technicien après vente

Service Technician

Security Consultant

Monitoring Operator - Code Red

Security Installation Apprentice

Fire Service Site Engineer

Ausbildung zum Informationselektroniker (m/w/d)

Business Development Manager - VitalCALL

Small Works Fire Engineer

Ausbildung zum Informationselektroniker (m/w/d)

Head of Service Sales

PFX Service Engineer

Electrical Estimator

Installation Technician

OÖ - Servicetechnik Brandschutz

Gestionnaire de Stock H/F

Ausbildung zur Kauffrau für Büromanagement (m/wd)

Electrical Technician

Electrical Technician

Security Advisor

Chargé(e) d'études en Courant faible

Operativer Projektleiter Montage

Commercial Sales Consultant,

Planner

Business Development Manager (Regional WA)

Emergency Response Operator

Technicien Installation Sureté Electronique - Montmagny 95

Technician Workshop

Inside Sales Representative (100%)

BIM Draftsmen

Servicetechniker / Elektriker (m/w/d)

Service Sales Consultant

Commercial Coordinator

Ausbildung zum Informationselektroniker (m/w/d)

Electronic Security Technician

Ingénieur Développement Hardware F/H

Opérateur de télésurveillance H/F - CDD 2 mois - CONCARNEAU

Accountmanager Fire Systems, (32-40 uur), Groningen

Design Engineer

Medewerker Customer Desk ES Contractbeheer

Workshop Technician

SENIOR TENDER MANAGER

TECHNICIEN DE MAINTENANCE

Electrical Technician

Chargé(e) d’Etudes Chiffrage

Security Advisor

Technicien de maintenance Protection Incendie H/F - secteur Arras (62)

Service Technician

Fire Compliance Coordinator

Fire Alarm Engineer

Security Installation Apprentice

POSEUR PROTECTION INCENDIE H/F

Omni Channel Change Specialist

Customer Satisfaction Data Analyst

Branch Assistant

TECHNICIEN DE MAINTENANCE H/F - Secteur 42/63/03/43

Digital Operations Engineer

Security Service Apprentice

Servicetechniker / Elektriker (m/w/d)

ASSISTANT AMINISTRATIF PROTECTION INCENDIE

Medewerker Customer Desk ES

Technicien Installation des systèmes de sécurité électronique - Aix En Provence

Ingénieur(e) Commercial(e) - Système de Sécurité incendie/SSI - Montpellier (34)

TECHNICIEN MAINTENANCE SSI H/F - Secteur Amiens

Senior Technician

Fire Service Engineer

Customer Service Officer

Servicetechnik Brandschutz

Category Manager Electronic Security (32-40 uur), Regio Breda/Utrecht

Employee Customer Desk

Technicien APV Extincteurs

Technicien de Maintenance SSI H/F

Ingénieur Commercial Solutions en Sécurité incendie H/F

Security Service Engineer

Portable Service Technician

Dessinateur/Projeteur en Sécurité incendie H/F

Ingénieur(e) Commercial(e) - Système de Sécurité incendie/SSI - Les Ulis (91)

TECHNICIEN MAINTENANCE EXTINCTEURS H/F

Project Manager

TECHNICIEN MISE EN SERVICE SSI H/F - Secteur IDF

Técnico/a Sistemas PCI

Inside Accountmanager, Lieren

TECHNICIEN APV EXTINCTEURS H/F - Paris

Technicien de maintenance - CDD

Fire Protection Project Engineer

Sprinkler fitter - Service

Technicien Maintenance SSI H/F - Secteur 68

Electrical Tester

Technicien Mise en Service Confirmé H/F

Ingénieur(e) Commercial(e) - Système de Sécurité incendie/SSI - 38 - 73 - 74

Fire Alarm Electrician

Operativer Projektleiter Sicherheitstechnik (m/w/d)

Commercial Sales Consultant

Responsable Coordination Maintenance/SAV H/F

Service Engineer

Servicetechniker - Quereinsteiger willkommen (m/w/d)!

Project Manager Continuous Improvement (32-40 uur), Regio Breda/Utrecht

Fire Service Apprentice

Fire Alarm Technician

Opérateur de télésurveillance H/F - CDD 2 mois - CONCARNEAU

Operations Supervisor

Pre-Sales Engineer Key Accounts Security (32-40 uur)

Project Manager

Service Technician

PowerApps / Business Intelligence (BI) Entwickler

Sales Executive

Installatiemonteur Brandbeveiligingsinstallaties

TECHNICIEN DE MAINTENANCE SSI H/F - Secteur ANGERS

Specialist Procesoptimalisatie

Technicien Mise en Service SSI H/F

Quantity Surveyor

Service Sales Consultant

Vertriebsprofi - Oberösterreich

Field Service Engineer

Portable Technician

Electronic Security Technician

Technician

TECHNICIEN CONSEIL H/F - Secteur 67

Technicien mise en service H/F

assistante administrative d'agence - CDD 6 mois - Les Ulis 91

Technicien de maintenance H/F - Secteur 06 / 98

BUSINESS DEVELOPMENT REPRESENTATIVE (100%)

Project Engineer

Business Development Manager

Technicien Installation des systèmes de Sûreté Electronique - POLE INGENIERIE - Limonest H/F

Fire Protection & Compliance Tester

Bilanzbuchhalter / Financial Accountant (m/w/d)

Ausbildung zum Informationselektroniker (m/w/d)

Project Manager

Technicien MES confirmé SSI H/F - Secteur 59 / 62

Commissioning Engineer

New Business Development Manager (32-40 uur), Belgie/Nederland

Ingénieur(e) Commercial(e) - Système de Sécurité Incendie/SSI - Rennes (35)

Call Centre Agent - Part Time

Portables Technician

Electronic Security Technician

Network & Telecommunications Engineer

Customer Success Manager

Technicien désenfumeur H/F - Secteur Le Havre / Deauville

Emergency Response Operator

Servicetechniker / Elektriker (m/w/d)

Animateur Equipe Techniciens Protection Incendie H/F

Leadership Development Leader (32-40), Chubb Fire & Security Group, Benelux

Technicien de maintenance SSI H/F - Secteur LILLE

Fire Engineer - D&A

Security Command Centre Operator

Technicien de maintenance des systèmes de Sûreté Electronique H/F - Pau (64)

Servicemonteur Blusmiddelen

Branch Logistics Coordinator & Trainee Engineer

Technicien de maintenance Installations de Sureté Electronique - Villeneuve La Garenne (92)

Service Engineer

Sprinkler Design Engineer

Operations Manager - Fire Extinguishers

Regionalleitung West

Field Service Coordinator

Technicien Mise en Service

Medewerker Customer Desk FSA

TECHNICIEN MAINTENANCE SSI - Secteur Dordogne (24)

Commercial Product Manager (32-40 uur), Belgie/Nederland

Fire Service Engineer

TECHNICIEN APRES VENTE EXTINCTEURS H/F

Sales Executive

Ausbildung zum Informationselektroniker (m/w/d)

Assistante administrative d'agence

Credit Controller

TECHNICIEN MAINTENANCE SSI H/F

Category Manager Fire Systems(32-40 uur), Regio Breda/Utrecht

Service Engineer

Carpenter - Fire

AFSS Assessor

Customer Support Advisor

Montagetechniker / Elektriker (m/w/d)

Commercial(e) Comptes Nationaux

Portable Service Technician

Fire Estimator

commercial sales consultant

TECHNICIEN MES

Commercial BtoB H/F – Nièvre (58)

Ingénieur Technico-commercial H/F

Engineer

Employee Customerdesk (Sales Support)

Interim Teamlead planning Fire Systems

Leitstellenmitarbeiter für unsere Notruf- und Serviceleitstelle (m/w/d)

Ingénieur(e) Commercial(e) - Système de Sécurité incendie/SSI - Bordeaux (33)

Accounts Clerk

Technicien de maintenance SSI H/F

Assistant Manager

Service Sales Consultant