JOB PURPOSE:
- To carry out routine inspection and testing of fire protection systems as per AS 1851.
- To install equipment and carry out minor works, diagnose faults and carry out repair work, maintain and test a wide range of fire protection systems and equipment to Chubb Fire & Security standards of quality and delivery excellence whilst exceeding customer service expectations at every available opportunity
- To assist in growing our sales, increasing our market share and growing the nett profitability of our company
- Ensure customer’s property is compliant with regards to the Australia Standards and in accordance with the contract we are engaged under.
STAKEHOLDERS (Key Contacts):
Fixed Service staff, Customer Service and Administration staff, Service Sales staff, and Portable Service staff
CRITICAL RESULTS
OPERATIONAL:
- Identify, install, diagnose, service, repair and carry out minor works on fixed fire protection and safety systems and equipment in accordance Chubb Fire & Security procedures
- Complete and provide evidence of maintenance performed on equipment in an accurate and legible manner, using systems including; hand held technology.
- Survey customer premises and recommend fire protection and safety systems and equipment, in accordance with Chubb Fire & Security procedures and processes
- Maximise efficiencies via route planning, time management, stock management, and service delivery
- Participate in stocktakes and be responsible for inventory management
- Manage and maintain all assigned company property, including documents, tools, equipment, vehicles, product, etc
- Report work progress and performance by completing productivity / key performance indicator (KPI) reports
- Comply with all company policies, procedures, and processes
- Attend all scheduled training programs
- Recommend improved business processes by actively engaging in Quality and ACE programs
CUSTOMER SERVICE:
- Provide assistance to customers in the use of fire and safety equipment
- Effectively communicate with the customer
- Ensure highest level of presentation as a Chubb Fire & Security employee, including individual presentation, vehicle presentation, etc
- Ensure punctuality and communicate attendance or planned attendance to site.
- Comply with all Customer requirements, as defined by the Customer contract
CUSTOMER GROWTH:
- Increase the Customer base through the active promotion and sale of products and services
- Reduce Customer attrition through the delivery of excellent customer service
- Gather market information to assist in market analysis
ENVIRONMENT, HEALTH & SAFETY:
- Comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements
- Report to supervisor conditions or practices that are either unsafe or that may adversely impact the environment, to ensure prompt resolution of potential hazards
- Attend scheduled EH&S training programs
- Actively support the organization’s efforts to meet or exceed EH&S goals and plans
- Recommend improved EH&S practices
