Join VitalCALL as a Customer Service Consultant
Are you passionate about helping people and delivering exceptional customer care? Do you thrive in a fast-paced environment and enjoy making a difference in the lives of others? If so, we want you to join our team at VitalCALL!
About Us
VitalCALL is Australia’s leading personal emergency response service, trusted by thousands to provide safety, independence, and peace of mind when it matters most. With decades of experience, we are dedicated to delivering reliable and compassionate support to our customers through advanced technology and exceptional service.
The Opportunity
As a Customer Service Consultant at VitalCALL, you will play a key role in ensuring our customers receive the support they need. You’ll work in a dynamic call centre environment, assisting with inbound and outbound calls, handling customer enquiries, and providing follow-up care to ensure satisfaction and safety.
Key Responsibilities
- Respond to inbound calls in a timely, friendly, and professional manner.
- Make outbound calls to assist customers with follow-ups, installations, and feedback collection.
- Provide accurate information about VitalCALL products and services.
- Handle customer queries and concerns effectively while maintaining a focus on exceptional service.
- Schedule and organise tasks related to customer setups and installations.
- Maintain and update records in the CRM system.
- Collaborate with the team to streamline processes and improve customer experience.
What We’re Looking For:
- A passion for customer service and helping others.
- Strong communication skills with a friendly, empathetic tone.
- Ability to multitask and manage time efficiently.
- Experience in a call centre or customer service role (preferred but not essential).
- Basic computer skills and familiarity with CRM systems.
- A team player with a positive attitude and proactive mindset.
- Commitment to maintaining confidentiality and professionalism.
Why Join Us?
- Be part of a trusted and meaningful service that makes a difference in people’s lives.
- Competitive salary with opportunities for growth.
- Supportive team environment that values your contributions.
- Comprehensive training to help you succeed in your role.
- Generous onsite parking available
- Celebrate monthly birthdays with lunch and cake!
- Overtime opportunities
How to Apply:
Ready to make a difference? Submit your resume and a brief cover letter explaining why you would be a great fit for VitalCALL!
