Credit Controller – JR40004045

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Credit Controller

Blackburn

Chubb Fire & Security Ltd

Looking for an opportunity within a business that offer a genuine ‘people first’ culture?

Here at Chubb Fire & Security we have an opportunity for a Credit Controller to join our ‘Best in Class’ finance shared services team based in Blackburn (BB1 2PR) on a full time, permanent basis.

About Us, Our Culture & What We Can Offer You

Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally – Together we do great things!

Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.

SALARY: Starting from £25,000 up to £27,000 per annum (Depending on experience)

25 days holiday, plus bank holidays
Quarterly Bonuses
Free Onsite Parking
Cycle to Work Scheme
Employee Referral Scheme (£1000)
Company Pension Scheme
Life Assurance (4 x Basic Salary)
Employee Scholarship Scheme
A Central Benefits Platform offering a wide variety discounts
Health & Wellbeing Resources
Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence

What You’ll be Doing As a Credit Controller

The main goal of the credit controller is to contact customers to collect outstanding account balances, work with customers to understand their situation and resolve outstanding payment issues

You will:

Work to targets for monthly cash collection and quarterly aged debt
Achieve monthly KPI targets
Managing inbound calls and taking full ownership.
Manage internal stake holders and build strong relationships.
Problem solving and process improvement.
Update customer account information and reconcile accounts
Prepare overdue debts for legal action

Receive inbound calls from customers taking full responsibility for actions through to completion.

WORKING HOURS: 37.5 hours per week | Monday to Friday | 9-5

For your probationary period (6 months) this will be a fully office based role, upon successful completion of probation you will be offered hybrid working (2 days from home).

What We Would Like You To Bring

You will have experience of working to cash collection targets
You will have experience of managing high volumes of inbound calls
You will maintain the highest professional standards and accountability.
You will be a natural communicator with an ability to build rapport with your colleagues and external customers.
You will be solution focused, striving to understand and resolve potential issues
You will be able to prioritise workloads & multitask effectively
You will be open minded and willing to learn in a fast-paced and ever-changing environment
You must have Solid IT literacy skills – we use multiple systems, both inhouse portals and Microsoft systems
You must be highly organised and able to work to deadlines

If this sounds like you, apply today and send us your application!

Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.

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