Blackburn

Chubb Fire & Security Ltd

Looking for an opportunity within a business that offer a genuine ‘people first’ culture?

Here at Chubb (part of the APi group), we are looking for an experienced billing or renewals expert to join our high performing team as Contract Renewals Specialist. This role will see you collaborating with customers and internal stakeholders to lead the renewals process for service contracts.

This will be an office-based role during training / probation, and will then move to a hybrid model with three days per week working from Blackburn

About Us, Our Culture & What We Can Offer You

At Chubb, our enduring purpose is simple yet powerful: Building Great Leaders. We understand that our success is built on our people's passion, creativity, and dedication. That’s why we’re cultivating a culture that prioritises collaboration, innovation, and continuous learning.

Together, we are shaping the future of our business while embracing a people-first approach – one where every employee feels empowered to grow, thrive, and make a lasting impact. At Chubb, you’re not just taking on a role but embarking on a leadership journey.

We provide the tools, opportunities, and unwavering support to help you grow and succeed. Because at Chubb, we know that by investing in our people, we’re investing in the future of our business.

We have an exciting future ahead filled with lots of opportunities for you to grow and develop. Together with your help and desire, we can grow together and make the world a safer place.

SALARY:  Up to £29K per annum

• 25 days holiday, plus bank holidays
• Company Pension (5% matched)
• Free Onsite Parking
• Liftshare Community – an app designed to make your commute more affordable, sustainable and enjoyable
• Cycle to Work Scheme
• Employee Referral Scheme (£1000)
• Life Assurance (4 x Basic Salary)
• A Central Benefits Platform offering a wide variety discounts
• Free Mortgage Advice
• Bravo scheme: Incentivising high achieving employees
• Health & Wellbeing Resources

What you'll be doing as Contract Renewals Specialist

This brand-new role in our business is required to lead and coordinate the renewals process for service contracts, ensuring deadlines are met to enable prompt invoicing and support the company’s cash flow objectives.

Responsibilities will include:

• Drive timely renewals by engaging with Sales Account Managers and customers, ensuring deadlines are met and necessary inputs are provided.
• Build and maintain strong relationships with Sales and external customers to foster collaboration and accountability.
• Hold stakeholders accountable to renewal timelines through proactive communication and escalation where needed.
• Act as a bridge between Sales, Customers, and Billing, ensuring smooth handovers and alignment on contract details.
• Work closely with the Contract Billing team to support reconciliation, Excel-based validations, and system updates.
• Monitor renewal timelines, escalate risks, and track progress to ensure invoicing is not delayed.
• Lead process improvement initiatives, helping to streamline renewals and reduce manual effort.

What we would like you to bring to the role:

The role requires a proactive individual who can build strong rapport with the Sales community and customers, while integrating effectively with the technical billing team to ensure seamless reconciliation and data accuracy.

You will have:

• Experience in contract renewals, billing, or commercial operations.
• Strong interpersonal and influencing skills, especially with Sales stakeholders and external customers.
• Ability to chase and follow up diplomatically but assertively.
• Comfortable working with technical teams and systems (Excel, JDE, SideTrade).
• Excellent organisational and time management skills.
• Experience in cross-functional collaboration and process improvement.

Join us and become part of a team committed to building great leaders. It all starts with you.

Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.

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