VitalCALL Business Development Manager

VitalCALL, an industry leading company supplying personal alert devices and part of Chubb Fire and Security, is seeking a VitalCALL Business Development Manager to join our Queensland Team.

In this role, you'd focus on driving revenue growth by identifying new clients, developing strategies to expand market share, and building strong relationships with existing and potential customers, often within the healthcare or aged care sector.

About us

A leading provider of fire safety and security solutions, we at Chubb Fire & Security Australia are driven by a powerful purpose – to make the world a safer place. We start by living by our value of PROTECT PEOPLE FIRST. We are an industry leader and part of the API Fire and Security group of companies.

VitalCALL is a business of Chubb Fire & Security and is classified as an essential service employer. VitalCALL is Australia’s original provider of 24 hours a day, 7 days a week personal emergency response alarms. Trading in Australia for over 40 years, we have been providing assistance to those who want to live a full, independent and active life, but require the assurance that if help is needed, it is only the press of a button away.

About the Role

You need to be proactive with a can-do attitude. In return we can offer an organization that can facilitate training opportunities and potential for career development.

Key Responsibilities of this Role

Identify and Secure New Business Opportunities:
Research and identify potential clients, including hospitals, aged care facilities, and other organizations serving vulnerable populations.
Develop and implement strategies to attract new clients, such as targeted marketing campaigns, networking events, and presentations.
Prepare and submit proposals and tenders for PERS services.
Build and Maintain Client Relationships:
Establish and nurture strong relationships with existing and potential clients.
Provide excellent customer service and support to ensure client satisfaction.
Regularly communicate with clients to understand their needs and ensure that the services meet their requirements.
Development and Enhance Service Offerings:
Collaborate with operations and technical teams to develop and improve PERS services.
Identify opportunities to expand the service portfolio and address evolving client needs.
Stay up to date with industry trends and technologies to ensure that the services are competitive and effective.

Sales and Revenue Generation:

Achieve sales targets and contribute to the overall revenue growth of the organization.
Negotiate contracts and pricing with clients.
Forecast sales revenue and track performance against targets.

Market Analysis and Strategy:

Conduct market research to identify trends and opportunities.
Develop and implement business development strategies to achieve organizational goals.
Monitor competitor activities and adapt strategies accordingly.

About You

We’re looking for an experienced, detail-oriented individual with strong leadership and organizational skills. You will need to have a passion for delivering results and cultivating an engaged, high-performing team. Key challenges of the role to are to manage a broad and diverse customer base within a given geographical territory or industry sector and to manage service delivery to meet customer’s realistic expectations.

You will ideally have:

Experience in aged care/health professional sales is highly regarded – (preferred)
Strong sales and business development skills.
Excellent communication, interpersonal, and negotiation skills.
Ability to build and maintain strong client relationships.
Knowledge of the PERS industry and healthcare sector.
Ability to work independently and as part of a team.
Strong analytical and problem-solving skills.
Understanding of marketing and sales strategies.
Experience in proposal writing and tender submission.
At least two years’ experience working in a large organisation
Proven Sales performance. Field sales preferred.
Proven performance to regularly meet and exceed sales targets.
B2B experience (Desirable)
CRM Knowledge (especially in sales) is preferred – Ideally SalesForce
Problem-solving and analytical skills to interpret sales performance and market trend information.
Experience in developing marketing and sales strategies.
Excellent oral and written communication skills, plus an excellent working knowledge of Microsoft Office Suite is required.
Current driver’s license
Proven time management skills
Ability to liaise with multiple internal and external stakeholders
Sound business judgement, commercial acumen and risk assessment skills
Appreciation and an interest in providing exceptional customer service
Ability to sell and cross sell
Ability to multitask and prioritise
Analytical and numerical skills
Networking and negotiation skills

What we will offer you:

Supportive team structure with all training provided.
Ability to support and a difference to those most vulnerable in our community.
Working for a global organisation which brings job stability and where you are treated like family.
Planning and support for progression towards any role within Chubb
Access to an employee discount platform with access to hundreds of discounts across shopping, groceries, health and wellbeing, leisure and entertainment

Apply now to see where Chubb can take your career. All applications and enquiries are treated in the strictest confidence.

Are you being referred to one of our roles? If so, ask your connection at Chubb about our Employee Referral Program process!

We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language backgrounds.

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