Blackburn

Chubb Fire & Security Ltd

This position is for a senior Customer Service technician who is under general supervision. Responsible for answering basic customer inquires on product availability, maintenance, and the status of orders and maintaining records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. May assist in orienting, training and assigning the work of technical/business support employees.

• Works under general supervision to provide satisfactory and quality customer service.
• Obtains customers’ names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enters this information on order forms.
• Answers basic customer inquires on product availability, maintenance, and the status of orders.
• Resolves basic customers’ service or billing complaints.
• Maintains records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Are you hoping to join a business that offer a genuine ‘people first’ culture?

Here at Chubb Fire & Security we have an opportunity for a Client Account Coordinator to join our Customer Excellence Team based in Blackburn (BB1 2PR) on a full time, permanent basis.

About Us, Our Culture & What We Can Offer You

Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally – Together we do great things! Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.

SALARY: Up to £25,000 per annum (depending on experience)

• 25 days holiday, plus bank holidays
• Free Onsite Parking
• Cycle to Work Scheme
• Online GP Appointments
• Employee Referral Scheme (£1000)
• Company Pension Scheme
• Life Assurance (4 x Basic Salary)
• Free Mortgage Advice
• Employee Scholarship Scheme
• A Central Benefits Platform offering a wide variety discounts
• Health & Wellbeing Resources
• Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence

What You'll Be Doing As An Account Coordinator

The main goal of this role is to work closely with a dedicated Account Manager to assist with the day-to-day management of a number of designated key corporate customer accounts to ensure all customer needs are dealt with in a professional, efficient and cost-effective manner whilst always achieving total customer satisfaction.

• Take responsibility for the day-to-day management of the key customers including intelligent decision making
• Work closely with several Account Directors to manage day to day client expectations
• Pro-active management of outstanding jobs – order, service and callouts
• Build professional business relationships with designated customer including courtesy communication
• Management of visit reports and quotations
• Resolution of customer disputes including liaison with other areas of the business as necessary
• Preparation and submission of weekly/monthly/annually KPI information
• Organisation and prioritise of own workload

Working Hours: 37.5 hours per week | Mon to Fri 9.00am-5.00pm | Office Based

What We Would Like You To Bring:

You will be an exceptional Administrator with a passion for delivering outstanding customer service. Ideally you will have a background in coordinating / supporting volume or national customer accounts, or have worked within an account management environment. You’ll be:

• A natural communicator, with an ability to build rapport with our customers and your colleagues
• Solution focused – Strive to understand and resolve potential issues whilst working to SLA’s/Deadlines
• Solid IT literacy – Including strong, demonstratable Excel skills, you will be responsible for producing reports
• Prioritise workloads & multitask effectively – You’ll be working with a number of customers at any one time

If this sounds like you, send us your application today!

Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.

#LI-EP1