Bengaluru

API International Capability Centre Private Limited

Job Summary Looking for a top performing individual within the GCC to provide administrative support to the Regional Sales and Operations team for the smooth running of the business unit. The person within the role will also be required to Identify opportunities for continuous improvement within the process Roles & Responsibility: • Recording customer information accurately • Establish a good working relationship with Sales/operations team in process customer sales orders and ensure effective communication. • Providing efficient and accurate administration support to the Sales and operations team(such as input engineer timesheet information on a weekly basis and process engineer expenses) • Supporting the sales teams of any updates of sales orders. • Pro-active management of open work orders – service and callouts • Ensure that all necessary information is accurately recorded in the relevant systems • Communicating with various departments including Sales and Assessors • Pro-active management of open work orders – service and callouts • Ensure own email inboxes and teams shared inbox are managed effectively • Ensure portals are updated and responded to within the agreed SLA • Working to KPI's and SLA's. • Dispute resolution, price and contract queries. Years of experience • 2-4 years of experience in customer service operations/sales operation or order to cash processes Shift Timings: • 2 p.m. to 11 p.m Educational Qualification • A graduate in any discipline Skill sets required : Mandatory • Have exceptional customer service skills • Excellent communication (verbal and written ) and team working skills • Good Attention to detail • High level MS Office knowledge skills • Be proactive and ability to grasp new processes Preferable • Possess previous customer service experience , ideally from service/engineering background • Be experienced in working with customer disputes