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National Customer Service Specialist – Customer Service
Chubb Fire & Security, Salisbury
Key Tasks & Responsibilities
• Inbound Calls (13 15 98):
• Answer and manage high–volume inbound calls from customers via the 13 15
98 service line for the country
• Provide prompt, professional, and courteous customer service on all
interactions.
• Strive for First Call Resolution
• Inbound Emails – National Customer Service:
• Monitor and respond to incoming emails for the national customer service
group mailboxes.
• Action requests, provide information, and escalate issues as appropriate.
• Billing Enquiries:
• Handle customer billing enquiries including invoices, payments, and
account statements.
• Provide timely resolutions or escalate complex issues to the appropriate
department.
• Job Logging:
• Accurately log new jobs and service requests received via phone, email, or
other channels.
• Assign work orders to appropriate teams and ensure details are recorded in
relevant systems.
• General Enquiries:
• Respond to general customer enquiries regarding products, services, or
account information.
What we will offer you:
- Supportive team structure with training provided
- Free Parking onsite
- Opportunities for career development and advancement
- Access to People Matters – an employee discount platform with access to hundreds of discounts from health, groceries, electronics and more
Apply now to see where Chubb can take your career. All applications and enquiries are treated in the strictest confidence.
Are you being referred to one of our roles? If so, ask your connection at Chubb about our Employee Referral Program process!
We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language background
