Chubb Careers

Back to search results

Emergency Response Operator

Sydney

Chubb Fire & Security Pty Ltd

Customer Service Operator – Emergency Response

VitalCALL – Emergency Response

Full time, Permanent Position

Rydalmere Location

Wanting to join a team where what you do matters and is rewarding to all who you interact with.. While aligning yourself with the globally recognised organisation specialising within their monitoring solutions sector? We want to hear from you!

The Opportunity:

VitalCALL, who supply medical alarm devices, is seeking Customer Service Operators for its Emergency monitoring call centre in Rydalmere, which operates 7 days a week 24/7 to cater to it's device users. The successful candidate will be responsible for contacting customers when their help button is pressed. You will need to ascertain whether assistance is required, liaise with the Ambulance service and notify family members.

This dynamic and busy role will utilise your communication and customer service experience and offers a rewarding career opportunity as you are helping in difficult situations.

Your enthusiasm, consideration, and ability to connect to people will be key strengths, ensuring you are comfortable in working with a range of people, especially in emergency situations, to provide support and guidance.

In this engaging role no two days will be the same and you will be required to think on your feet. The role will be office based, and shift work will be a rotating roster in line with team requirements.

You will contribute by:

Providing first response to our customers when they are in need
Being a team player that cares about our customers and understands the importance of the service that VitalCALL provides
Provide a timely and accurate response in line with company procedures
Provide reassurance and peace of mind to both our customers and their family members
Notify the ambulance services and communicate critical emergency details
Working with and supporting different areas within the business, including our Customer Service team.

Experience and Knowledge Requirements:

Customer service with excellent communication and listening skills
Call centre and/or inbound/outbound phone experience
Computer literacy with good typing skills
Shift work experience will be a bonus
Adhering to Standard Works, Standard Operating Procedures or/and Work Instructions
National Police clearance or the ability to obtain and maintain
Medical clearance
First Aid qualified and/or the ability to obtain and maintain
Maintaining a reputation for caring and professional service to clients and their associated contacts

We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language background

Similar Jobs

Featured job listings

Each listing including the job title, location, brief
description, and a link to a page with more details.

Service Engineer

Ausbildung zum Informationselektroniker (m/w/d)

Technicien-ne (100%)

TECHNICIEN CONSEIL H/F - Secteur 67

Electrical Tester

BIM Draftsmen

Technicien de maintenance SSI H/F - Secteur LILLE

Servicetechniker / Montagetechniker (m/w/d)

HR Business Partner/HR Manager (32-40 uur), Chubb Fire & Security, Breda

Credit Control Officer

Technicien Installation SSI H/F

TECHNICIEN MISE EN SERVICE SSI H/F - Secteur IDF

Fire Technician

Technicien de maintenance Protection Incendie H/F - secteur Beauvais nord (60)

Service Technician

Technicien MES confirmé SSI H/F - Secteur 59 / 62

Commercial Mixte H/F - Les Ulis (91)

Technicien APV

Technicien de maintenance Protection Incendie H/F - secteur Douai / Valenciennes (59)

Opérateur de télésurveillance H/F - CDD 2 mois - CONCARNEAU

Servicemonteur Elektronische Beveiliging

TECHNICIEN Extincteurs Itinérant H/F - Secteur Corse (Ajaccio)

Security Command Centre Operator

Technicien Installation des systèmes de sécurité électronique - Chalon-sur-Saône H/F

Leadership Development Leader (32-40), Chubb Fire & Security Group, Benelux

Commercial Sales Consultant

Ingénieur commercial– Pole ingénierie H/F

Technicien de maintenance SSI H/F - Secteur 60/80

Portable Service Technician

OÖ - Servicetechnik Brandschutz

Accounts Clerk

National Account Manager

Commercial mixte H/F - Nancy (54)

Fire System Designer / Estimator

Trainee Fabricator

Commercial Sales Consultant

Interim Teamlead planning Fire Systems

Commercial Mixte H/F - Bordeaux (33)

Head of Service Sales

Animateur Equipe Techniciens Protection Incendie – Strasbourg (67) H/F

Technicien APV Extincteurs

Technicien de maintenance SSI H/F

Electrical Technician

TECHNICIEN MAINTENANCE SSI - Secteur Dordogne (24)

Technicien Mise en Service

Electrical Technician

Technicien MES Système H/F - Secteur 68 - 90

BUSINESS DEVELOPMENT REPRESENTATIVE (100%)

Technicien Bureau d’études Conception /Chiffrage – Systèmes de Sécurité Incendie H/F

PowerApps / Business Intelligence (BI) Entwickler

ASSISTANT AMINISTRATIF PROTECTION INCENDIE

Fire Service Apprentice

commercial sales consultant

TECHNICIEN EXTINCTEURS ITINERANT H/F - Secteur Bouches du Rhône (13)

Servicetechniker / Elektriker (m/w/d)

Security Advisor

Business Development Manager (Regional WA)

Security Advisor

Technicien de maintenance SSI H/F - Secteur 22 / 56 / 29

Portable Service Technician

Head of Customer Retention

Opérateur de télésurveillance H/F - CDD 2 mois - CONCARNEAU

Technicien désenfumage H/F

Digital Operations Engineer

Commercial Mixte H/F - Les Ulis (91)

Project Engineer

TECHNICIEN EXTINCTEURS ITINERANT H/F

Category Manager Fire Systems(32-40 uur), Regio Breda/Utrecht

TECHNICIEN APV H/F - Secteur Briançon (05)

TECHNICIEN MAINTENANCE EXTINCTEURS H/F - Secteur Paris (75)

TECHNICIEN DE MAINTENANCE

Service Sales Consultant

Legal Contract Manager

TECHNICIEN MAINTENANCE EXTINCTEURS H/F - Paris

Electronic Security Technician

Service Sales Consultant

TECHNICIEN APV EXTINCTEURS H/F - Secteur Paris (75)

Branch Assistant

Electronic Security Technician

Service Engineer

Technicien maintenance extincteurs H/F - Secteur Tours (37)

New Business Development Manager (32-40 uur), Belgie/Nederland

Emergency Response Operator

Technicien Bureau d’études – Systèmes de Sécurité Incendie H/F - Villeneuve-la-Garenne (92)

Technicien de Maintenance SSI H/F

Technicien Installation des systèmes de Sûreté Electronique - POLE INGENIERIE - Limonest H/F

Small Works Fire Engineer

Accountmanager Fire Systems, (32-40 uur), Groningen

Installation Technician

Emergency Response Operator

Regional Branch Technical Officer

TECHNICIEN MAINTENANCE SSI H/F - Secteur Amiens

Service Technician

Responsable Technique systèmes de sûreté électronique & vidéosurveillance - Guyancourt (78) ou Chartres (28)

Technicien APV Extincteurs

TECHNICIEN MES

Technician

AFSS Assessor

TECHNICIEN MAINTENANCE EXTINCTEURS H/F - Secteur 94

Commercial Coordinator

Servicetechniker/In (100%)

Fire Protection Project Engineer

Chef de projet - Pole ingénierie

Administrator

Category Manager Electronic Security (32-40 uur), Regio Breda/Utrecht

Monitoring Operator - Code Red

Commercial Mixte H/F - Rennes (35)

Senior Coordinator

Fire Alarm Technician

TECHNICIEN MAINTENANCE EXTINCTEURS H/F

Mechanical Technician

Network & Telecommunications Engineer

Servicetechniker - Quereinsteiger willkommen (m/w/d)!

Ausbildung zum Informationselektroniker (m/w/d)

Technicien désenfumeur H/F - Secteur Le Havre / Deauville

Electrical Technician

Branch Logistics Coordinator

ASSISTANT AMINISTRATIF PROTECTION INCENDIE

Credit Control Officer

Operations Support Specialist

Servicetechnik Brandschutz

Employee Customerdesk (Sales Support)

Responsable Technique sûreté électronique - Aix En Provence

SENIOR TENDER MANAGER

Servicemonteur Blusmiddelen

Servicetechnik Brandschutz

Service Technician

Leadership Trainee

RESPONSABLE EXPLOITATION ADJOINT TELESURVEILLANCE H/F

TECHNICIEN DE MAINTENANCE SSI H/F - Secteur ANGERS

Operations Support Specialist

Carpenter - Fire

Project Manager Continuous Improvement (32-40 uur), Regio Breda/Utrecht

TECHNICIEN POLE INGENIERIE SURETE ELECTRONIQUE - LES ULIS (91) - H/F

Business Development Manager

Commercial Installation et Maintenance Protection Incendie H/F - Nevers (58)

Technician Apprentice

Gestionnaire Service client H/F

Ingénieur Développement Hardware F/H

Ausbildung zum Informationselektroniker (m/w/d)

Operations Supervisor

Security Installation Apprentice

Electrical Estimator

Fire Compliance Coordinator

Ausbildung zum Informationselektroniker (m/w/d)

Technicien de maintenance SSI H/F - Secteur 06 / 98

Sprinkler fitter - Service

Business Development Manager - VitalCALL

Technicien Installation Sureté Electronique - Montmagny 95

Technicien de maintenance Installations de Sureté Electronique - Villeneuve La Garenne (92)

Security Consultant

Technicien APV Extincteurs

Portable Technician

Technicien Maintenance SSI H/F - Secteur 68

Technicien de maintenance SSI H/F

TECHNICIEN MAINTENANCE SSI H/F

Project Manager

Montagetechniker

assistante administrative d'agence - CDD 6 mois - Les Ulis 91

Técnico/a Sistemas PCI

Fire Alarm Electrician

Commercial Protection Incendie H/F

Servicetechniker / Elektriker (m/w/d)

Ausbildung zum Informationselektroniker (m/w/d)

Regionalleitung West

Montagetechniker (m/w/d)

TECHNICIEN DESENFUMEUR H/F - Secteur du 74

Sales Executive

Fire Alarm Engineer

Vacature Material Planner (32-40 uur), Chubb Fire & Security Group, Breda of Utrecht

Portables Technician

Emergency Response Operator

Opérateur de télésurveillance H/F - CDD 6 mois - CHAMPAGNE AU MONT D OR

Technicien APV

Dessinateur/Projeteur en Sécurité incendie H/F

Commercial Product Manager (32-40 uur), Belgie/Nederland

Chef.fe de projet Expérience Client Digitale

Servicetechniker / Elektriker (m/w/d)

Fire Service Engineer

Software Engineer

Vertriebsprofi - Oberösterreich

Technicien Installation des systèmes de sécurité électronique - Secteur 04/05/13/83 Toulon

Commissioning Engineer

Commercial Mixte H/F - Lyon (69)

Fire Service Engineer

Call Centre Agent

Hardware Design Engineer - Electronics

Animateur Equipe Techniciens Protection Incendie H/F

PEFS Technician

Commercial Mixte H/F - Montpellier (34)

Installatiemonteur Brandbeveiligingsinstallaties

Pre-Sales Engineer Key Accounts Security (32-40 uur)

Customer Service Administrator

Inside Accountmanager, Lieren

Service Technician

Servicetechniker / Elektriker (m/w/d)

Fire Protection & Compliance Tester

Engineer PFX Regional

Servicetechniker / Montagetechniker (m/w/d)

TECHNICIEN MAINTENANCE EXTINCTEURS H/F - Secteur (78)

TECHNICIEN DE MAINTENANCE H/F - Secteur 42/63/03/43

Emergency Response Operator

Commercial Mixte H/F - Strasbourg (67)

Project Manager

Workshop Technician

Gestionnaire de Stock H/F