Chubb Careers

Back to search results

Emergency Response Operator

Sydney

Chubb Fire & Security Pty Ltd

Customer Service Operator – Emergency Response

VitalCALL – Emergency Response

Full time, Permanent Position

Rydalmere Location

Wanting to join a team where what you do matters and is rewarding to all who you interact with.. While aligning yourself with the globally recognised organisation specialising within their monitoring solutions sector? We want to hear from you!

The Opportunity:

VitalCALL, who supply medical alarm devices, is seeking Customer Service Operators for its Emergency monitoring call centre in Rydalmere, which operates 7 days a week 24/7 to cater to it's device users. The successful candidate will be responsible for contacting customers when their help button is pressed. You will need to ascertain whether assistance is required, liaise with the Ambulance service and notify family members.

This dynamic and busy role will utilise your communication and customer service experience and offers a rewarding career opportunity as you are helping in difficult situations.

Your enthusiasm, consideration, and ability to connect to people will be key strengths, ensuring you are comfortable in working with a range of people, especially in emergency situations, to provide support and guidance.

In this engaging role no two days will be the same and you will be required to think on your feet. The role will be office based, and shift work will be a rotating roster in line with team requirements.

You will contribute by:

Providing first response to our customers when they are in need
Being a team player that cares about our customers and understands the importance of the service that VitalCALL provides
Provide a timely and accurate response in line with company procedures
Provide reassurance and peace of mind to both our customers and their family members
Notify the ambulance services and communicate critical emergency details
Working with and supporting different areas within the business, including our Customer Service team.

Experience and Knowledge Requirements:

Customer service with excellent communication and listening skills
Call centre and/or inbound/outbound phone experience
Computer literacy with good typing skills
Shift work experience will be a bonus
Adhering to Standard Works, Standard Operating Procedures or/and Work Instructions
National Police clearance or the ability to obtain and maintain
Medical clearance
First Aid qualified and/or the ability to obtain and maintain
Maintaining a reputation for caring and professional service to clients and their associated contacts

We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language background

Similar Jobs

Featured job listings

Each listing including the job title, location, brief
description, and a link to a page with more details.

Legal Contract Manager

Small Works Fire Engineer

Technicien MES confirmé SSI H/F - Secteur 59 / 62

Servicetechnik Brandschutz

Business Development Manager

Technicien de maintenance SSI H/F - Secteur 60/80

Business Development Manager (Regional WA)

Fire Technician

Ingénieur commercial– Pole ingénierie H/F

Técnico/a Sistemas PCI

Service Engineer

Mechanical Technician

Electronic Security Technician

Inside Accountmanager, Lieren

Portable Technician

TECHNICIEN DE MAINTENANCE

Electronic Security Technician

Fire Service Engineer

Installation Technician

Fire Compliance Coordinator

Servicetechniker / Montagetechniker (m/w/d)

Sprinkler fitter - Service

TECHNICIEN CONSEIL H/F - Secteur 67

Commercial Sales Consultant

Commissioning Engineer

Branch Assistant

Dessinateur/Projeteur en Sécurité incendie H/F

Assistante administrative d'agence

Portable Service Technician

Operations Support Specialist

Project Manager

Ausbildung zum Informationselektroniker (m/w/d)

Security Advisor

TECHNICIEN Extincteurs Itinérant H/F - Secteur Corse (Ajaccio)

Service Sales Consultant

Technicien APV

TECHNICIEN MAINTENANCE SSI - Secteur Dordogne (24)

Ausbildung zum Informationselektroniker (m/w/d)

Security Installation Apprentice

Gestionnaire de Stock H/F

Servicetechniker/In (100%)

Portable Service Technician

Technicien Installation Sureté Electronique - Montmagny 95

Commercial Installation et Maintenance Protection Incendie H/F - Nevers (58)

Technicien Mise en Service

Technicien désenfumeur H/F - Secteur Le Havre / Deauville

Commercial Mixte H/F - Strasbourg (67)

Electrical Tester

Service Engineer

Fire Service Apprentice

Commercial Coordinator

Technicien de maintenance Protection Incendie H/F - secteur Beauvais nord (60)

Responsable Technique systèmes de sûreté électronique & vidéosurveillance - Guyancourt (78) ou Chartres (28)

Accountmanager Fire Systems, (32-40 uur), Groningen

Technicien Installation SSI H/F

Category Manager (32-40 uur), Regio Breda/Utrecht

Electrical Technician

Servicetechniker / Montagetechniker (m/w/d)

Fire System Designer / Estimator

Servicetechnik Brandschutz

Technician Apprentice

Project Engineer

Operations Supervisor

Commercial Mixte H/F - Bordeaux (33)

Administrator

Security Command Centre Operator

TECHNICIEN DE MAINTENANCE SSI H/F - Secteur ANGERS

Technicien de maintenance SSI H/F

TECHNICIEN DE MAINTENANCE H/F - Secteur 42/63/03/43

Technicien-ne (100%)

Head of Service Sales

Field Service Coordinator

Montagetechniker (m/w/d)

Inside Sales Representative (100%)

Call Centre Agent

Electrical Technician

Service Sales Consultant

Responsable Technique sûreté électronique - Aix En Provence

Service Technician

Fire Alarm Electrician

Head of Customer Retention

Emergency Response Operator

assistante administrative d'agence - CDD 6 mois - Les Ulis 91

ASSISTANT AMINISTRATIF PROTECTION INCENDIE

TECHNICIEN EXTINCTEURS ITINERANT H/F

Service Technician

Fire Protection & Compliance Tester

Technicien désenfumage H/F

PowerApps / Business Intelligence (BI) Entwickler

Commercial Sales Consultant

Accounts Clerk

Servicetechniker

HR Business Partner/HR Manager (32-40 uur), Chubb Fire & Security, Breda

TECHNICIEN DESENFUMEUR H/F - Secteur du 74

Commercial Mixte H/F - Montpellier (34)

Technicien de maintenance SSI H/F

Credit Control Officer

Business Development Manager - VitalCALL

Servicetechniker / Elektriker (m/w/d)

Monitoring Operator - Code Red

Fire Alarm Technician

Customer Success Manager

BUSINESS DEVELOPMENT REPRESENTATIVE (100%)

Operations Support Specialist

Technicien Bureau d’études Conception /Chiffrage – Systèmes de Sécurité Incendie H/F - Villeneuve-la-Garenne (92)

Sprinkler Design Engineer

Technicien de maintenance des systèmes de Sûreté Electronique H/F - Pau (64)

Electrical Estimator

Technicien Maintenance SSI H/F - Secteur 68

Fire Protection Project Engineer

SENIOR TENDER MANAGER

Employee Customerdesk (Sales Support)

Technicien Bureau d’études Conception /Chiffrage – Systèmes de Sécurité Incendie H/F

Servicetechniker / Elektriker (m/w/d)

TECHNICIEN APV H/F - Secteur Briançon (05)

Technicien APV Extincteurs

Project Manager Continuous Improvement (32-40 uur), Regio Breda/Utrecht

Sales Executive

BIM Draftsmen

Opérateur de télésurveillance H/F - CDD 2 mois - CONCARNEAU

commercial sales consultant

TECHNICIEN EXTINCTEURS ITINERANT H/F - Secteur Bouches du Rhône (13)

New Business Development Manager (32-40 uur), Belgie/Nederland

Specialist Procesoptimalisatie

TECHNICIEN POLE INGENIERIE SURETE ELECTRONIQUE - LES ULIS (91) - H/F

Ingénieur Développement Hardware F/H

Installatiemonteur Brandbeveiligingsinstallaties

Service Sales Consultant

TECHNICIEN APV EXTINCTEURS H/F - Secteur Paris (75)

Interim Teamlead planning Fire Systems

Servicemonteur Blusmiddelen

Technicien Installation des systèmes de Sûreté Electronique - POLE INGENIERIE - Limonest H/F

Service Technician

TECHNICIEN MES

Commercial Protection Incendie H/F

Ausbildung zum Informationselektroniker (m/w/d)

Category Manager Electronic Security (32-40 uur), Regio Breda/Utrecht

TECHNICIEN MAINTENANCE EXTINCTEURS H/F

Emergency Response Operator

Ausbildung zum Informationselektroniker (m/w/d)

Emergency Response Operator

Fire Service Engineer

Category Manager Fire Systems(32-40 uur), Regio Breda/Utrecht

Operativer Projektleiter Sicherheitstechnik (m/w/d)

Leadership Development Leader (32-40), Chubb Fire & Security Group, Benelux

Electrical Technician

Pre-Sales Engineer Key Accounts Security (32-40 uur)

Gestionnaire Service client H/F

Service Sales Consultant

Servicetechniker / Elektriker (m/w/d)

Ausbildung zum Informationselektroniker (m/w/d)

Security Consultant

Commercial Product Manager (32-40 uur), Belgie/Nederland

Commercial Mixte H/F - Les Ulis (91)

Technicien de maintenance SSI H/F - Secteur 06 / 98

TECHNICIEN MAINTENANCE SSI H/F - Secteur Amiens

Senior Coordinator

Commercial Mixte H/F - Rennes (35)

Leadership Trainee

RESPONSABLE EXPLOITATION ADJOINT TELESURVEILLANCE H/F

Technicien MES Système H/F - Secteur 68 - 90

Commercial Sales Consultant

Commercial Mixte H/F - Les Ulis (91)

Carpenter - Fire

Network & Telecommunications Engineer

Service Technician

Technicien Installation des systèmes de sécurité électronique - Secteur 04/05/13/83 Toulon

Workshop Technician

Animateur Equipe Techniciens Protection Incendie H/F

Agent de laboratoire

Animateur Equipe Techniciens Protection Incendie – Strasbourg (67) H/F

Branch Logistics Coordinator

Emergency Response Operator

Engineer PFX Regional

Credit Control Officer

Chef.fe de projet Expérience Client Digitale

Vacature Material Planner (32-40 uur), Chubb Fire & Security Group, Breda of Utrecht

AFSS Assessor

TECHNICIEN MAINTENANCE EXTINCTEURS H/F - Paris

Opérateur de télésurveillance H/F - CDD 2 mois - CONCARNEAU

Commercial mixte H/F - Nancy (54)

Servicetechniker - Quereinsteiger willkommen (m/w/d)!

Fire Alarm Engineer

Planner

Servicemonteur Elektronische Beveiliging

Technicien de maintenance Installations de Sureté Electronique - Villeneuve La Garenne (92)

Hardware Design Engineer - Electronics

Regional Branch Technical Officer

Commercial Mixte H/F - Lyon (69)

TECHNICIEN MISE EN SERVICE SSI H/F - Secteur IDF

Technicien APV Extincteurs

Portables Technician

Technicien de Maintenance SSI H/F

National Account Manager

Technicien de maintenance SSI H/F - Secteur LILLE

Customer Service Administrator

Vertriebsprofi - Oberösterreich

Technician

Regionalleitung West

Servicetechniker / Elektriker (m/w/d)

Security Advisor

OÖ - Servicetechnik Brandschutz

Digital Operations Engineer

Field Service Engineer

Opérateur de télésurveillance H/F - CDD 6 mois - CHAMPAGNE AU MONT D OR

Technicien Installation des systèmes de sécurité électronique - Chalon-sur-Saône H/F