Customer Service Officer – JR40004253

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Customer Service Officer

Mount St John

Chubb Fire & Security Pty Ltd

About us

A leading provider of fire safety and security solutions, we at Chubb Fire & Security Australia are driven by a powerful purpose – to make the world a safer place. Our unwavering mission is to safeguard lives and properties through our comprehensive fire safety and security solutions.

We are driven by a steadfast commitment to PROTECT PEOPLE FIRST, ensuring their well-being is at the forefront of everything we do. Our enduring purpose extends beyond mere products and services; we strive to BUILD GREAT LEADERS, who will shape the future of our industry.

About the Role

We are seeking a Customer Service Officer to support the team in Townsville. Based in Townsville and reporting to the Regional Manager, this role is pivotal to Chubb's ongoing success in the Fire and Safety service/maintenance market across regional Queensland. This hands-on role focuses on purchasing, inventory control , administration and customer service, working closely with field technicians, managers, customers and operations.

Key Responsibilities

Manage purchasing activities in line with budgets and production requirements
Monitor stock movements, conduct cycle counts and resolve variances
Maintain accurate purchasing and inventory data, reports and registers
Support audits, compliance and continuous improvement initiatives
Follow up with customers regarding outstanding invoices
General Branch administration, Timesheets, account payable / receivable, reports, invoicing, purchase orders, account reconciliation, leave planning, and on-call rosters.
Actively assist Supervisors with day-to-day admin support with customer enquiries
Ordering stock e.g. fire extinguishers, distribute product out to customers

What You’ll Bring

Previous experience in administration /office based customer service
Experience with ERP systems (Pronto or similar)
Strong Excel skills and attention to detail
Confident communicator with suppliers and internal stakeholders
You will have full Australian Working Rights
Ability to work independently and within a team
Proficiency in MS Office
Team player
A can-do attitude with a curious and positive to learn new things!

What we will offer you:

Competitive Package on Offer
Stability, progression, and the opportunity to lead from the front
Permanent Full Time Role
Access to Chubb People Matters – an employee discount platform with access to hundreds of discounts from health, groceries, electronics and more.

Pre-employment checks will be conducted on all prospective employees. This will include a Right to Work in Australia Check, Police Check, Pre-Employment Medical, Employment History Check and Reference Check.

Apply now to see where Chubb can take your career. All applications and enquiries are treated with the strictest confidence.

Are you being referred to one of our roles? If so, ask your connection at Chubb about our Employee Referral Program process!

We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language background.

Apply

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