Chubb Careers

Back to search results

Emergency Response Operator

Sydney

Chubb Fire & Security Pty Ltd

Customer Service Operator – Emergency Response

VitalCALL – Emergency Response

Full time, Permanent Position

Rydalmere Location

Wanting to join a team where what you do matters and is rewarding to all who you interact with.. While aligning yourself with the globally recognised organisation specialising within their monitoring solutions sector? We want to hear from you!

The Opportunity:

VitalCALL, who supply medical alarm devices, is seeking Customer Service Operators for its Emergency monitoring call centre in Rydalmere, which operates 7 days a week 24/7 to cater to it's device users. The successful candidate will be responsible for contacting customers when their help button is pressed. You will need to ascertain whether assistance is required, liaise with the Ambulance service and notify family members.

This dynamic and busy role will utilise your communication and customer service experience and offers a rewarding career opportunity as you are helping in difficult situations.

Your enthusiasm, consideration, and ability to connect to people will be key strengths, ensuring you are comfortable in working with a range of people, especially in emergency situations, to provide support and guidance.

In this engaging role no two days will be the same and you will be required to think on your feet. The role will be office based, and shift work will be a rotating roster in line with team requirements.

You will contribute by:

Providing first response to our customers when they are in need
Being a team player that cares about our customers and understands the importance of the service that VitalCALL provides
Provide a timely and accurate response in line with company procedures
Provide reassurance and peace of mind to both our customers and their family members
Notify the ambulance services and communicate critical emergency details
Working with and supporting different areas within the business, including our Customer Service team.

Experience and Knowledge Requirements:

Customer service with excellent communication and listening skills
Call centre and/or inbound/outbound phone experience
Computer literacy with good typing skills
Shift work experience will be a bonus
Adhering to Standard Works, Standard Operating Procedures or/and Work Instructions
National Police clearance or the ability to obtain and maintain
Medical clearance
First Aid qualified and/or the ability to obtain and maintain
Maintaining a reputation for caring and professional service to clients and their associated contacts

We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language background

Similar Jobs

Featured job listings

Each listing including the job title, location, brief
description, and a link to a page with more details.

Employee Customerdesk (Sales Support)

Responsable Technique sûreté électronique - Aix En Provence

Service Technician

Accounts Clerk

TECHNICIEN MISE EN SERVICE SSI H/F - Secteur IDF

Branch Logistics Coordinator

Emergency Response Operator

Electronic Security Technician

Ausbildung zum Informationselektroniker (m/w/d)

Head of Service Sales

Bilanzbuchhalter / Financial Accountant (m/w/d)

Fire Service Apprentice

Security Advisor

Electrical Technician

Technicien de maintenance SSI H/F - Secteur LILLE

Category Manager Fire Systems(32-40 uur), Regio Breda/Utrecht

Vertriebsprofi - Oberösterreich

Digital Operations Engineer

TECHNICIEN MAINTENANCE SSI - Secteur Dordogne (24)

Opérateur de télésurveillance H/F - CDD 2 mois - CONCARNEAU

Emergency Response Operator

Field Service Engineer

Portable Service Technician

Operations Manager - Fire Extinguishers

Electrical Estimator

Sprinkler Design Engineer

Security Advisor

Call Centre Agent - Part Time

TECHNICIEN MAINTENANCE SSI H/F - Secteur Amiens

Technicien Mise en Service

Category Manager Electronic Security (32-40 uur), Regio Breda/Utrecht

Servicetechnik Brandschutz

Ausbildung zum Informationselektroniker (m/w/d)

Portable Technician

Fire Alarm Technician

Servicetechniker / Elektriker (m/w/d)

Sales Consultant - Install

Workshop Technician

Category Manager (32-40 uur), Regio Breda/Utrecht

Technicien de maintenance SSI H/F

Electrical Technician

TECHNICIEN POLE INGENIERIE SURETE ELECTRONIQUE - LES ULIS (91) - H/F

Emergency Response Operator

Technicien désenfumeur H/F - Secteur Le Havre / Deauville

Commercial Sales Consultant,

Vacature Material Planner (32-40 uur), Chubb Fire & Security Group, Breda of Utrecht

RESPONSABLE EXPLOITATION ADJOINT TELESURVEILLANCE H/F

Fire Alarm Electrician

Ingénieur(e) Commercial(e) - Système de Sécurité incendie/SSI - Les Ulis (91)

Technicien de Maintenance SSI H/F

SENIOR TENDER MANAGER

Servicetechniker / Elektriker (m/w/d)

Commercial Sales Consultant

Fire Engineer - D&A

Commercial Installation et Maintenance Protection Incendie H/F - Nevers (58)

commercial sales consultant

Ingénieur(e) Commercial(e) - Système de Sécurité incendie/SSI - Montpellier (34)

Servicetechniker - Quereinsteiger willkommen (m/w/d)!

Technicien Bureau d’études Conception /Chiffrage – Systèmes de Sécurité Incendie H/F

Servicetechnik Brandschutz

Ingénieur(e) Commercial(e) - Système de Sécurité incendie/SSI - Bordeaux (33)

Ausbildung zum Informationselektroniker (m/w/d)

Installatiemonteur Brandbeveiligingsinstallaties

Ingénieur Développement Hardware F/H

Monitoring Operator - Code Red

Ausbildung zur Kauffrau für Büromanagement (m/wd)

Network & Telecommunications Engineer

Montagetechniker / Elektriker (m/w/d)

PowerApps / Business Intelligence (BI) Entwickler

Service Engineer

Head of Customer Retention

Fire Service Site Engineer

BIM Draftsmen

Technicien Mise en Service Confirmé H/F

Specialist Procesoptimalisatie

New Business Development Manager (32-40 uur), Belgie/Nederland

Project Manager Continuous Improvement (32-40 uur), Regio Breda/Utrecht

TECHNICIEN MAINTENANCE SYSTEME H/F - Secteur Chambéry / Haute Savoie

Service Engineer

Technicien Bureau d’études Conception /Chiffrage – Systèmes de Sécurité Incendie H/F - Villeneuve-la-Garenne (92)

TECHNICIEN CONSEIL H/F - Secteur 67

Opérateur de télésurveillance H/F - CDD 2 mois - CONCARNEAU

Security Service Apprentice

Project Coordinator SA/NT

Business Development Manager

Quantity Surveyor

Small Works Fire Engineer

Credit Controller

Business Development Manager (Regional WA)

assistante administrative d'agence - CDD 6 mois - Les Ulis 91

Technicien mise en service H/F

Ausbildung zum Informationselektroniker (m/w/d)

Leadership Trainee

Operations Supervisor

Planner

Assistante administrative d'agence

Business Development Manager - VitalCALL

TECHNICIEN MES

Technicien de maintenance H/F - Secteur 06 / 98

Leadership Development Leader (32-40), Chubb Fire & Security Group, Benelux

Sales Executive

Fire Compliance Coordinator

Accountmanager Fire Systems, (32-40 uur), Groningen

Project Engineer

Security Command Centre Operator

Fire Service Engineer

Fire Protection Project Engineer

Fire Service Engineer

Technicien de maintenance SSI H/F - Secteur 60/80

Customer Service Officer

Omni Channel Change Specialist

Service Sales Consultant

Portable Service Technician

Technicien de maintenance des systèmes de Sûreté Electronique H/F - Pau (64)

Electrical Tester

Security Consultant

Inside Sales Representative (100%)

Fire Technician

Ausbildung zum Informationselektroniker (m/w/d)

Fire Protection & Compliance Tester

Service Sales Consultant

Portables Technician

OÖ - Servicetechnik Brandschutz

Gestionnaire de Stock H/F

Electrical Technician

Sales Executive

Ingénieur Technico-commercial H/F

Ausbildung zum Informationselektroniker (m/w/d)

Commercial Product Manager (32-40 uur), Belgie/Nederland

Carpenter - Fire

Project Manager

Branch Assistant

Service Technician

Commercial Installation et Maintenance Protection Incendie H/F

Animateur Equipe Techniciens Protection Incendie – Strasbourg (67) H/F

Project Manager

Inside Accountmanager, Lieren

Interim Teamlead planning Fire Systems

Servicemonteur Blusmiddelen

Servicetechniker / Elektriker (m/w/d)

Technicien après vente

Responsable Coordination Maintenance/SAV H/F

Leitstellenmitarbeiter für unsere Notruf- und Serviceleitstelle (m/w/d)

Commercial Sales Consultant

ASSISTANT AMINISTRATIF PROTECTION INCENDIE

Electronic Security Technician

Engineer PFX Regional

Service Technician

TECHNICIEN MAINTENANCE EXTINCTEURS H/F

Service Technician

Customer Success Manager

Security Installation Apprentice

Hardware Design Engineer - Electronics

Technicien Maintenance SSI H/F - Secteur 68

Técnico/a Sistemas PCI

Sprinkler fitter - Service

Operativer Projektleiter Sicherheitstechnik (m/w/d)

Fire Estimator

TECHNICIEN DE MAINTENANCE

TECHNICIEN APV EXTINCTEURS H/F - Paris

Technicien APV Extincteurs

BUSINESS DEVELOPMENT REPRESENTATIVE (100%)

Technicien Installation Sureté Electronique - Montmagny 95

Technicien Installation des systèmes de sécurité électronique - Chalon-sur-Saône H/F

Emergency Response Operator

Service Sales Consultant

Employee Customer Desk

Commercial Coordinator

TECHNICIEN MAINTENANCE SSI H/F

Technicien Installation des systèmes de Sûreté Electronique - POLE INGENIERIE - Limonest H/F

Servicetechniker / Elektriker (m/w/d)

Field Service Coordinator

PFX Service Engineer

Dessinateur/Projeteur en Sécurité incendie H/F

Technicien MES confirmé SSI H/F - Secteur 59 / 62

Assistant administratif protection incendie

Regional Branch Technical Officer

TECHNICIEN DE MAINTENANCE H/F - Secteur 42/63/03/43

Fire Alarm Engineer

Security Installation Apprentice

Ingénieur(e) Commercial(e) - Système de Sécurité incendie/SSI - 38 - 73 - 74

AFSS Assessor

Technicien Installation des systèmes de sécurité électronique - Aix En Provence

Technicien Mise en Service SSI H/F

Customer Satisfaction Data Analyst

Technicien de maintenance Installations de Sureté Electronique - Villeneuve La Garenne (92)

TECHNICIEN DE MAINTENANCE SSI H/F - Secteur ANGERS

Ingénieur(e) Commercial(e) - Système de Sécurité Incendie/SSI - Rennes (35)

Commissioning Engineer

Ingénieur Commercial Solutions en Sécurité incendie H/F

Legal Contract Manager

Installation Technician

Regionalleitung West

Pre-Sales Engineer Key Accounts Security (32-40 uur)

Technicien MES Système H/F - Secteur 68 - 90

Service Engineer

Manager, Sales

Animateur Equipe Techniciens Protection Incendie H/F