Chubb Careers

Back to search results

Emergency Response Operator

Sydney

Chubb Fire & Security Pty Ltd

Customer Service Operator – Emergency Response

VitalCALL – Emergency Response

Full time, Permanent Position

Rydalmere Location

Wanting to join a team where what you do matters and is rewarding to all who you interact with.. While aligning yourself with the globally recognised organisation specialising within their monitoring solutions sector? We want to hear from you!

The Opportunity:

VitalCALL, who supply medical alarm devices, is seeking Customer Service Operators for its Emergency monitoring call centre in Rydalmere, which operates 7 days a week 24/7 to cater to it's device users. The successful candidate will be responsible for contacting customers when their help button is pressed. You will need to ascertain whether assistance is required, liaise with the Ambulance service and notify family members.

This dynamic and busy role will utilise your communication and customer service experience and offers a rewarding career opportunity as you are helping in difficult situations.

Your enthusiasm, consideration, and ability to connect to people will be key strengths, ensuring you are comfortable in working with a range of people, especially in emergency situations, to provide support and guidance.

In this engaging role no two days will be the same and you will be required to think on your feet. The role will be office based, and shift work will be a rotating roster in line with team requirements.

You will contribute by:

Providing first response to our customers when they are in need
Being a team player that cares about our customers and understands the importance of the service that VitalCALL provides
Provide a timely and accurate response in line with company procedures
Provide reassurance and peace of mind to both our customers and their family members
Notify the ambulance services and communicate critical emergency details
Working with and supporting different areas within the business, including our Customer Service team.

Experience and Knowledge Requirements:

Customer service with excellent communication and listening skills
Call centre and/or inbound/outbound phone experience
Computer literacy with good typing skills
Shift work experience will be a bonus
Adhering to Standard Works, Standard Operating Procedures or/and Work Instructions
National Police clearance or the ability to obtain and maintain
Medical clearance
First Aid qualified and/or the ability to obtain and maintain
Maintaining a reputation for caring and professional service to clients and their associated contacts

We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language background

Similar Jobs

Electrical Technician

Featured job listings

Each listing including the job title, location, brief
description, and a link to a page with more details.

Technicien de maintenance - CDD

Electronic Security Technician

Commercial(e) Services BtoB (57 - 55)

TECHNICIEN POLE INGENIERIE SURETE ELECTRONIQUE - LES ULIS (91) - H/F

Directeur Technique sûreté électronique - Guyancourt (78)

Technicien APV Extincteurs

Fire Service Site Engineer

Fire Compliance Coordinator

Servicetechniker / Elektriker (m/w/d)

Commercial Sales Consultant

Opérateur de télésurveillance H/F - CDD 6 mois - CHAMPAGNE AU MONT D OR

assistante administrative d'agence - CDD 6 mois - Les Ulis 91

Service Technician

Medewerker Customer Desk FSA

Technicien Mise en Service Confirmé H/F

Project Engineer

Commercial(e) Comptes Nationaux

Service Technician

commercial sales consultant

Employee Customer Desk

Installatiemonteur Brandbeveiligingsinstallaties

Ausbildung zum Informationselektroniker (m/w/d)

Carpenter - Fire

Técnico/a Sistemas PCI

Electrical Technician

Account Manager

Service Sales Consultant

New Business Development Manager (32-40 uur), Belgie/Nederland

Service Technician

National Customer Service Specialist

Technicien de maintenance H/F - Secteur 06 / 98

Technicien Installation des systèmes de sécurité électronique - Aix En Provence

Digital Operations Engineer

Category Manager Fire Systems(32-40 uur), Regio Breda/Utrecht

Chef de Chantier installations alarmes, contrôle d'accès, vidéosurveillance - Montpellier

Project Manager

Customer Success Manager

Operativer Projektleiter Sicherheitstechnik (m/w/d)

Sales Consultant - Install

Inside Sales Representative (100%)

Quantity Surveyor

Technicien Maintenance Système H/F

Branch Logistics Coordinator & Trainee Engineer

Technicien de maintenance des systèmes de sûreté électronique & vidéosurveillance - Bussy Saint Martin (77) H/F

TECHNICIEN DE MAINTENANCE

Security Command Centre Operator

Project Manager

Responsable Service Maintenance des systèmes de sûreté électronique & vidéosurveillance - Villeneuve La Garenne 92

Responsable Coordination Maintenance/SAV H/F

Vacature Material Planner (32-40 uur), Chubb Fire & Security Group, Breda of Utrecht

Security Service Engineer

Gestionnaire de Stock H/F

Engineer

TECHNICIEN MAINTENANCE SYSTEME H/F - Secteur Chambéry / Haute Savoie

TECHNICIEN MAINTENANCE SSI H/F

Technicien Installation des systèmes de Sûreté Electronique - POLE INGENIERIE - Limonest H/F

Medewerker Customer Desk ES Contractbeheer

Service Sales Consultant

Electrical Tester

Sourcing Specialist

Ingénieur Commercial Solutions en Sécurité incendie H/F

Workshop Technician

Electrical Technician

Ingénieur(e) Commercial(e) - Système de Sécurité Incendie/SSI - Rennes (35)

Branch Logistics Coordinator

Field Service Coordinator

Service Engineer

Ausbildung zum Informationselektroniker (m/w/d)

Sales Executive

Technicien de maintenance des Installations de Sureté Electronique & Vidéosurveillance - Rennes (35)

Portable Service Technician

Technico-Commercial Installations Contrôle d'Accès - Alarme Intrusion - Vidéoprotection - Compiègne (60)

Emergency Response Operator

TECHNICIEN DE MAINTENANCE H/F - Secteur 42/63/03/43

Montagetechniker / Elektriker (m/w/d)

Category Manager Electronic Security (32-40 uur), Regio Breda/Utrecht

TECHNICIEN DE MAINTENANCE SSI H/F - Secteur ANGERS

PFX Service Engineer

Accountmanager Fire Systems, (32-40 uur), Groningen

Technicien de maintenance Protection Incendie H/F - secteur Arras (62)

Customer Satisfaction Data Analyst

Technicien de Maintenance SSI H/F

Electrical Technician

Employee Customerdesk (Sales Support)

Technicien Après-Vente H/F

Technico-Commercial(e)

Fire Estimator

Pre-Sales Engineer Key Accounts Security (32-40 uur)

Hardware Design Engineer - Electronics

Ingénieur Développement objet/C++ H/F

Technicien de maintenance SSI H/F

Servicetechnik Brandschutz

Opérateur de télésurveillance H/F - CDD 2 mois - CONCARNEAU

Vertriebsprofi - Oberösterreich

Fire Service Engineer

Assistant Manager

Service Engineer

TECHNICIEN APV EXTINCTEURS H/F - Secteur Paris (75)

Commercial Product Manager (32-40 uur), Belgie/Nederland

Commercial/Construction Lawyer/Manager

Technicien de maintenance SSI H/F - Secteur 60/80

Software Engineer

Network & Telecommunications Engineer

TECHNICIEN MES

Technicien désenfumeur H/F - Secteur Le Havre / Deauville

Technicien de maintenance des systèmes de sûreté électronique & vidéosurveillance - Les Ulis 91

TECHNICIEN APV EXTINCTEURS H/F - Paris

PowerApps / Business Intelligence (BI) Entwickler

Emergency Response Operator

Technicien Maintenance SSI H/F - Secteur 68

Field Service Engineer

Commercial Sales Consultant

Security Advisor

Specialist Procesoptimalisatie

Logistics and Stores Lead

Commercial Coordinator

Credit Controller

Fire Service Supervisor

Technicien mise en service SSI H/F

Servicetechniker / Elektriker (m/w/d)

Fire Service Apprentice

TECHNICIEN MAINTENANCE SSI - Secteur Dordogne (24)

Technicien Installation Sureté Electronique - Montmagny 95

Small Works Fire Engineer

Sprinkler fitter - Service

TECHNICIEN POSEUR H/F

Technicien de maintenance SSI H/F - Secteur LILLE

Servicetechniker - Quereinsteiger willkommen (m/w/d)!

Ausbildung zum Informationselektroniker (m/w/d)

Fire Protection Project Engineer

Service Engineer

Technicien de maintenance des systèmes de sûreté électronique & vidéosurveillance - Aix En Provence 13

Fire Service Engineer

Fire Alarm Electrician

Technicien Mise en Service

Ausbildung zum Informationselektroniker (m/w/d)

Technician

Technician Detection Install

Portable Service Technician

Operations Manager - Fire Extinguishers

Interim Teamlead planning Fire Systems

Coordinateur SAV - Protection Incendie H/F

Ausbildung zum Informationselektroniker (m/w/d)

Project Manager

Senior Technician

Security Consultant

Emergency Response Operator

Emergency Response Operator

TECHNICIEN TELEMAINTENANCE - CDD 5 mois - H/F

Ingénieur(e) Commercial(e) - Système de Sécurité incendie/SSI - Montpellier (34)

Dessinateur/Projeteur en Sécurité incendie H/F

Service Technician

Business Development Manager - VitalCALL

Fire Engineer - D&A

Branch Assistant

AFSS Assessor

Technicien après vente

Technicien de Maintenance

Electrical Estimator

Security Installation Apprentice

Ausbildung zum Informationselektroniker (m/w/d)

Business Development Manager

Technicien MES Système H/F - Secteur 68 - 90

Design Engineer

Medewerker Customer Desk ES

Chargé(e) d’Etudes Chiffrage

Operations Manager - Genesys Specialist

Inside Accountmanager, Lieren

Ingénieur Technico-commercial H/F

Fire Protection & Compliance Tester

Chargé(e) d'études en Courant faible

Sales Executive

Fire Technician

Category Manager (32-40 uur), Regio Breda/Utrecht

CHARGE D'ETUDES CONCEPT & REA

Ingénieur(e) Commercial(e) - Système de Sécurité incendie/SSI - Les Ulis (91)

Call Centre Agent - Part Time

Installation Technician

Commercial Sales Consultant,

Ingénieur Commercial installations contrôle d'accès / alarme intrusion / vidéosurveillance - PAU (64) H/F

Leitstellenmitarbeiter für unsere Notruf- und Serviceleitstelle (m/w/d)

Security Advisor

Project Manager Continuous Improvement (32-40 uur), Regio Breda/Utrecht

Technicien Mise en Service SSI H/F

Portables Technician

Operations Support Supervisor

Service Sales Consultant

Service Technician

Accounts Clerk

Ausbildung zur Kauffrau für Büromanagement (m/wd)

Technicien de maintenance Installations de Sureté Electronique - Villeneuve La Garenne (92)

TECHNICIEN MAINTENANCE SSI H/F - Secteur Amiens

Commissioning Engineer

Security Service Apprentice

Head of Service Sales

Servicemonteur Blusmiddelen

Electronic Security Technician

Assistante administrative d'agence

Technicien mise en service H/F

Security Installation Apprentice

Technicien MES confirmé SSI H/F - Secteur 59 / 62

Technician Workshop

Ingénieur Développement Hardware F/H

Senior Technician

Servicetechniker / Elektriker (m/w/d)

Regionalleitung West

Ingénieur(e) Commercial(e) - Système de Sécurité incendie/SSI - Bordeaux (33)

TECHNICIEN CONSEIL H/F - Secteur 67

Servicetechniker / Elektriker (m/w/d)

Business Development Manager (Regional WA)

Opérateur de télésurveillance H/F - CDD 2 mois - CONCARNEAU

Ingénieur Commercial installations contrôle d'accès / alarme intrusion / vidéosurveillance - Blaye / Libourne / Lormont / Ambarès-et-Lagrave (33) H/F

Technicien maintenance

Operations Supervisor

BIM Draftsmen

Planner

Technicien de maintenance SSI H/F - Secteur Angers

Portable Technician

Bilanzbuchhalter / Financial Accountant (m/w/d)

Fire & Security Sales Director

Fire Alarm Technician

Electronic Security Technician