{"id":12287,"date":"2026-05-06T01:02:41","date_gmt":"2026-05-06T00:02:41","guid":{"rendered":"https:\/\/careers.chubbfs.com\/job-postings\/customer-service-advisor-jr40004586-24\/"},"modified":"2026-05-06T01:02:41","modified_gmt":"2026-05-06T00:02:41","slug":"customer-service-advisor-jr40004586-24","status":"publish","type":"job_posting","link":"https:\/\/careers.chubbfs.com\/uk-en\/job-postings\/customer-service-advisor-jr40004586-24\/","title":{"rendered":"Customer Service Advisor \u2013 JR40004586"},"content":{"rendered":"<p>Are you looking to join a business that offers a genuine \u2018people first\u2019 culture?<\/p>\n<\/p>\n<\/p>\n<p>Here at Chubb Fire &amp; Security we have an opportunity for a <b>Customer Experience Advisor<\/b> to join our\u00a0Customer Excellence Team based in<b>\u00a0Blackburn<\/b>\u00a0(BB1 2PR) on a full time, permanent basis.<\/p>\n<\/p>\n<\/p>\n<p><b>About Us, Our Culture &amp; What We Can Offer You<\/b><\/p>\n<\/p>\n<\/p>\n<p>Chubb Fire &amp; Security have been protecting people and assets worldwide for more than 200 years.\u00a0Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems.\u00a0 Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally &#8211; Together we do great things!<\/p>\n<\/p>\n<\/p>\n<p>Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.\u00a0<\/p>\n<\/p>\n<\/p>\n<p><b>SALARY:<\/b>\u00a0 \u00a324,784.77 per annum, with an ongoing opportunity to progress through ongoing performance reviews.<\/p>\n<\/p>\n<ul>\n<li>25 days holiday,\u00a0plus bank holidays<\/li>\n<li>Free Onsite Parking<\/li>\n<li>Cycle to Work Scheme<\/li>\n<li>Employee Referral Scheme (\u00a31000)<\/li>\n<li>Company Pension Scheme<\/li>\n<li>Life Assurance (4 x Basic Salary)<\/li>\n<li>Employee Scholarship Scheme<\/li>\n<li>A Central Benefits Platform offering a wide variety discounts<\/li>\n<li>Childcare Vouchers<\/li>\n<li>Health &amp; Wellbeing Resources\u00a0<\/li>\n<li>Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence<\/li>\n<\/ul>\n<\/p>\n<p><b>What You\u2019ll be Doing as Customer Experience Advisor<\/b><\/p>\n<\/p>\n<\/p>\n<p>As a Customer Experience Advisor within our Customer Excellence Teams no two days will be the same, but you\u2019ll always strive to provide the best customer service experience to all\u00a0internal and external customers calling into the Contact Centre. You\u2019re not a robot, so naturally you have the freedom to support our customers in the way you would like to be helped\u2026With professional warmth and patience.<\/p>\n<\/p>\n<\/p>\n<ul>\n<li>Respond to all inbound calls and emails in a professional and effective manner, working to agreed response times (KPI\u2019s) \u2013 a focus is on emails in this role<\/li>\n<li>You could be working on high value National Account\u2019s across the UK<\/li>\n<li>Deal with customer responses to letters, telephone calls and emails, and update systems accordingly<\/li>\n<li>Categories daily recommendations for issue with appropriate mail merge letters and emails<\/li>\n<li>Accurately record information, ensuring it\u2019s processed correctly<\/li>\n<li>Take ownership of the customer in all aspects including recording any customer requests<\/li>\n<li>Be proactive in identifying incidents that may have an adverse effect on the Centre\u2019s service delivery, and to comply with the escalation procedures<\/li>\n<\/ul>\n<\/p>\n<p><b>WORKING HOURS:<\/b>\u00a037.5 hours per week | Monday to Friday | Shifts will vary between 7.00am \u2013 7.00pm. Office based.<\/p>\n<\/p>\n<\/p>\n<p><b>What We Would Like You To Bring<\/b><\/p>\n<\/p>\n<\/p>\n<p>Simply put, experience isn\u2019t necessary as we offer full training. Whatever your background we would like you to ask yourself \u2018What can I do to make a difference to this Customer\u2019, every time you answer a call.<\/p>\n<ul>\n<li><b>You\u2018ll be a natural communicator<\/b>, with an ability to build rapport with both our customers and your colleagues. It\u2019s essential you can write effective emails to our clients\/customers<\/li>\n<li><b>Solution focused <\/b>\u2013 Strive to understand and resolve potential issues on each call<\/li>\n<li><b>Solid IT literacy\u00a0<\/b>&#8211; We use multiple systems, both inhouse portals and Microsoft platforms<\/li>\n<li><b>Consistently remains calm under pressure \u2013 <\/b>Some calls \/ emails may be of an urgent nature<\/li>\n<li><b>Open minded and willing to learn<\/b>\u00a0&#8211; Learning in a fast-paced and ever-changing environment, isn\u2019t for the faint hearted but we will endeavour to set you up for success<\/li>\n<\/ul>\n<\/p>\n<p>If this sounds like you, apply today and send us your application!<\/p>\n<\/p>\n<\/p>\n<p><i>Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.<\/i><\/p>\n<\/p>\n<p><span>#LI-CO1<\/span><\/p><\/p>\n","protected":false},"featured_media":6864,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false},"country":[2],"class_list":["post-12287","job_posting","type-job_posting","status-publish","has-post-thumbnail","hentry","country-united-kingdom"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Service Advisor \u2013 JR40004586 - Chubb Careers UK-EN<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/careers.chubbfs.com\/uk-en\/job-postings\/customer-service-advisor-jr40004586-24\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service Advisor \u2013 JR40004586 - Chubb Careers UK-EN\" \/>\n<meta property=\"og:description\" content=\"Are you looking to join a business that offers a genuine \u2018people first\u2019 culture? 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