Provide onsite and remote support for end users across Chubb Singapore offices and site locations.
Deliver technical support for Windows OS, iOS, Android, and enterprise services including File & Print, Office 365 (Outlook, Office Suite, SharePoint, OneDrive, Teams).
Implement application deployments, software upgrades, and perform troubleshooting and fine‑tuning for end users.
Provide user onboarding, training, and guidance when required.
Laptop Build with latest operating system
Laptop Hardware skill to replace RAM, SSD and Battery
·Systems, Network & Server Support
Support local network infrastructure, servers, and related components in coordination with regional and HQ teams.
Collaborate with HQ IT on system‑related matters, global projects, and escalations.
·Operations, Documentation & Asset Management
Track, document, and manage all support activities using the organization’s ticketing system.
Monitor and maintain IT asset inventory, including performing tech refresh cycles at defined intervals.
Ensure timely resolution of issues, proactively identifying recurring problems and proposing solutions.
·Project Participation
Participate in local and global IT projects, providing system recommendations, technical insights, and hands‑on support.
Work with external vendors and service providers to deploy new systems, manage escalations, and troubleshoot issues in a timely manner.
·Other Responsibilities
Assist in ad‑hoc tasks and assignments as directed by the IT Manager.
REQUIREMENTS
·Technical Skills
Strong knowledge in supporting Windows, iOS/Android, and Microsoft 365 Services.
Hands‑on experience with network troubleshooting, end‑user device support, and server environments.
Familiarity with ticketing and IT service management tools.
·Additional Advantages
Mastermind (security monitoring system) knowledge will be a strong advantage.
Project experience involving SAP or integration support is highly beneficial.
·Soft Skills
Excellent communication and interpersonal skills.
Strong analytical, troubleshooting, and problem-solving abilities.
Ability to work independently and collaboratively in a fast‑paced environment.
