{"id":24512,"date":"2026-07-06T02:42:02","date_gmt":"2026-07-06T01:42:02","guid":{"rendered":"https:\/\/careers.chubbfs.com\/job-postings\/technicienne-de-saisie-cg2c-jr40005745\/"},"modified":"2026-08-06T15:21:06","modified_gmt":"2026-08-06T14:21:06","slug":"technicienne-de-saisie-cg2c-jr40005745","status":"publish","type":"job_posting","link":"https:\/\/careers.chubbfs.com\/fr-fr\/job-postings\/technicienne-de-saisie-cg2c-jr40005745\/","title":{"rendered":"Technicien(ne) de saisie \u2013 CG2C \u2013 JR40005745"},"content":{"rendered":"<p>Le CG2C \u2013 Centre de Gestion des Contrats Clients, bas\u00e9 \u00e0 Champagne-au-Mont-d\u2019Or (69), poursuit le d\u00e9veloppement de ses activit\u00e9s et renforce ses \u00e9quipes en recrutant un(e) Technicien(ne) de saisie (H\/F).<\/p>\n<\/p>\n<p><b>Vos missions<\/b><\/p>\n<p>Rattach\u00e9(e) \u00e0 l\u2019\u00e9quipe Contrats, vous contribuez \u00e0 la gestion administrative, technique et op\u00e9rationnelle des contrats de t\u00e9l\u00e9services, dans le respect des proc\u00e9dures internes, des engagements de qualit\u00e9, des exigences r\u00e9glementaires applicables et des r\u00e9f\u00e9rentiels m\u00e9tiers en vigueur.<\/p>\n<\/p>\n<p>Vous assurez la prise en charge des contrats de t\u00e9l\u00e9services transmis par les agences, depuis l\u2019analyse du dossier jusqu\u2019\u00e0 la mise en gestion op\u00e9rationnelle des installations, incluant les \u00e9volutions contractuelles, les modifications de param\u00e9trage et les r\u00e9siliations \u00e9ventuelles.<\/p>\n<\/p>\n<p>\u00c0 ce titre, vos principales missions sont les suivantes :<\/p>\n<ul>\n<li>\n<p><b>Analyser et contr\u00f4ler la conformit\u00e9 des contrats de t\u00e9l\u00e9services<\/b>\u00a0au regard des exigences r\u00e9glementaires, normatives et internes, notamment les r\u00e9f\u00e9rentiels APSAD, les proc\u00e9dures de gestion des risques et les r\u00e8gles d\u2019exploitation applicables.<\/p>\n<\/li>\n<li>\n<p><b>Identifier, qualifier et signaler les anomalies contractuelles ou techniques<\/b>\u00a0aupr\u00e8s des agences concern\u00e9es, en veillant \u00e0 la compl\u00e9tude et \u00e0 la fiabilit\u00e9 des informations n\u00e9cessaires \u00e0 la mise en service.<\/p>\n<\/li>\n<li>\n<p><b>Assurer la saisie, l\u2019int\u00e9gration et la mise \u00e0 jour des donn\u00e9es contractuelles et techniques<\/b>\u00a0dans les outils d\u2019exploitation, en garantissant la coh\u00e9rence, la tra\u00e7abilit\u00e9 et la qualit\u00e9 des donn\u00e9es enregistr\u00e9es.<\/p>\n<\/li>\n<li>\n<p><b>Prendre en charge la mise en fonctionnement des installations de t\u00e9l\u00e9services<\/b>, apr\u00e8s validation des essais r\u00e9alis\u00e9s par les \u00e9quipes de maintenance, de t\u00e9l\u00e9maintenance ou par les partenaires techniques.<\/p>\n<\/li>\n<li>\n<p><b>G\u00e9rer les donn\u00e9es clients complexes<\/b>, notamment les configurations multisites, grands comptes ou installations sp\u00e9cifiques, en garantissant l\u2019exactitude des param\u00e8tres d\u2019exploitation.<\/p>\n<\/li>\n<li>\n<p><b>Accompagner, conseiller et assister les agences ainsi que les utilisateurs internes<\/b>\u00a0sur les aspects contractuels, techniques et op\u00e9rationnels li\u00e9s aux prestations de t\u00e9l\u00e9services.<\/p>\n<\/li>\n<li>\n<p><b>Participer \u00e0 la mise \u00e0 jour des consignes d\u2019exploitation des grands comptes<\/b>, en veillant \u00e0 leur coh\u00e9rence avec les engagements contractuels, les proc\u00e9dures internes et les contraintes op\u00e9rationnelles des centres de t\u00e9l\u00e9surveillance.<\/p>\n<\/li>\n<li>\n<p><b>Contribuer, en lien avec l\u2019inspecteur technique, \u00e0 la diffusion des bonnes pratiques et des nouvelles m\u00e9thodes de saisie<\/b>\u00a0aupr\u00e8s des Techniciens Op\u00e9rateurs de coefficient inf\u00e9rieur, afin d\u2019harmoniser les pratiques et de renforcer la qualit\u00e9 op\u00e9rationnelle.<\/p>\n<\/li>\n<li>\n<p><b>Collaborer \u00e9troitement avec les installateurs, les agences et les partenaires techniques<\/b>\u00a0afin d\u2019assurer le suivi des mises en service, le traitement des \u00e9carts et la bonne coordination des interventions.<\/p>\n<\/li>\n<li>\n<p><b>Piloter, suivre et valider les essais d\u2019installations<\/b>\u00a0r\u00e9alis\u00e9s par les partenaires techniques, en s\u2019assurant de leur conformit\u00e9 aux attendus contractuels et op\u00e9rationnels.<\/p>\n<\/li>\n<li>\n<p><b>Contr\u00f4ler les essais de coh\u00e9rence n\u00e9cessaires au bon fonctionnement des installations<\/b>, notamment la v\u00e9rification des transmissions, des sc\u00e9narios d\u2019alarme, des consignes associ\u00e9es et des param\u00e8tres de traitement.<\/p>\n<\/li>\n<li>\n<p><b>R\u00e9aliser l\u2019enregistrement, l\u2019enr\u00f4lement et le param\u00e9trage des installations dans les diff\u00e9rents environnements Cloud<\/b>, conform\u00e9ment aux proc\u00e9dures techniques et aux exigences de s\u00e9curit\u00e9 applicables.<\/p>\n<\/li>\n<li>\n<p><b>Assurer la gestion et le suivi des remont\u00e9es d\u2019anomalies dans le cadre du processus QCPC<\/b>, en contribuant \u00e0 l\u2019analyse des dysfonctionnements, \u00e0 la tra\u00e7abilit\u00e9 des actions correctives et \u00e0 l\u2019am\u00e9lioration continue.<\/p>\n<\/li>\n<li>\n<p><b>Concevoir, adapter ou mettre en \u0153uvre des scripts en langage LUA<\/b>, notamment dans le cadre de la simplification, de l\u2019automatisation ou de l\u2019optimisation des consignes d\u2019exploitation.<\/p>\n<\/li>\n<\/ul>\n<p>Cette d\u00e9finition de fonction ne saurait \u00eatre consid\u00e9r\u00e9e comme exhaustive. Elle pr\u00e9sente les principales responsabilit\u00e9s et caract\u00e9ristiques du poste et est susceptible d\u2019\u00e9voluer en fonction des besoins de l\u2019activit\u00e9. \u00c0 ce titre, elle ne rev\u00eat aucun caract\u00e8re limitatif.<\/p>\n<\/p>\n<p><b>Profil recherch\u00e9<\/b><\/p>\n<p>Vous disposez d\u2019un bon niveau de ma\u00eetrise des outils informatiques et des bases de donn\u00e9es, ainsi que de solides qualit\u00e9s d\u2019organisation et de rigueur.<\/p>\n<p>Vous \u00eates reconnu(e) pour :<\/p>\n<ul>\n<li>\n<p>Votre capacit\u00e9 d\u2019analyse et votre sens du d\u00e9tail,<\/p>\n<\/li>\n<li>\n<p>Votre aisance relationnelle et votre sens du service,<\/p>\n<\/li>\n<li>\n<p>Votre aptitude \u00e0 travailler en \u00e9quipe et en coordination avec des interlocuteurs vari\u00e9s,<\/p>\n<\/li>\n<li>\n<p>Votre curiosit\u00e9 technique et votre capacit\u00e9 d\u2019adaptation.<\/p>\n<\/li>\n<\/ul>\n<p>Une exp\u00e9rience dans l\u2019environnement de la t\u00e9l\u00e9surveillance ou du service client constitue un atout appr\u00e9ci\u00e9. La connaissance des r\u00e8gles APSAD ainsi que du logiciel HORUS serait \u00e9galement un plus.<\/p>\n<\/p>\n<p>Dans le cadre de vos missions, vous contribuerez au respect de la r\u00e9glementation sp\u00e9cifique aux activit\u00e9s de t\u00e9l\u00e9surveillance et participerez activement \u00e0 la qualit\u00e9 de la cha\u00eene s\u00e9curitaire d\u00e9ploy\u00e9e aupr\u00e8s de nos clients.<\/p>\n<\/p>\n<p><b>Une carte professionnelle CNAPS agent de t\u00e9l\u00e9surveillance en cours de validit\u00e9 est indispensable <\/b>pour occuper ce poste.<\/p>\n<\/p>\n<p>Le recrutement et l\u2019int\u00e9gration de chaque nouvelle recrue est r\u00e9alis\u00e9 dans le respect de la diversit\u00e9, de l\u2019inclusion et de la lutte contre toute forme de discrimination.<\/p>\n<p>#LI-MT3<\/p>\n","protected":false},"featured_media":8290,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false},"country":[9],"class_list":["post-24512","job_posting","type-job_posting","status-publish","has-post-thumbnail","hentry","country-france"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - 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