{"id":22716,"date":"2026-04-30T12:37:48","date_gmt":"2026-04-30T11:37:48","guid":{"rendered":"https:\/\/careers.chubbfs.com\/job-postings\/assistant-dpsh-h-f-jr40005005-5\/"},"modified":"2026-04-30T12:37:48","modified_gmt":"2026-04-30T11:37:48","slug":"assistant-dpsh-h-f-jr40005005-5","status":"publish","type":"job_posting","link":"https:\/\/careers.chubbfs.com\/fr-fr\/job-postings\/assistant-dpsh-h-f-jr40005005-5\/","title":{"rendered":"Assistant DPSH H\/F \u2013 JR40005005"},"content":{"rendered":"<p><b>Assistant DPSH H\/F<\/b><\/p>\n<p>Au sein de Chubb Delta et du Centre de Relation Clients et S\u00e9curit\u00e9, le DPSH ( D\u00e9partement des Partenaires de Surveillance Humaine ) accompagne les clients ayant souscrit aux prestations de surveillance humaine dans leur contrat de t\u00e9l\u00e9surveillance.<\/p>\n<p>En interaction directe avec\u00a0:<\/p>\n<ul>\n<li>\n<p>Nos agences locales, porteuses des contrats<\/p>\n<\/li>\n<li>\n<p>La t\u00e9l\u00e9surveillance, qui d\u00e9clenche les prestations<\/p>\n<\/li>\n<li>\n<p>Le CG2C, effectuant l\u2019enregistrement des contrats sur la base de donn\u00e9es Horus<\/p>\n<\/li>\n<li>\n<p>Nos partenaires\u00a0nationaux qui effectuent les prestations<\/p>\n<\/li>\n<\/ul>\n<p>Vos missions\u00a0(non exhaustive et pouvant \u00e9voluer en fonction des orientations futures)\u00a0:<\/p>\n<p><b>Administratif\u00a0:<\/b><\/p>\n<p>Gestion des Clients du DPSH : de la prise en compte de leur contrat aupr\u00e8s de nos partenaires \u00e0 la r\u00e9siliation, en passant par d\u2019\u00e9ventuelles r\u00e9clamation ou modification de prestations, le DPSH g\u00e8re les prestations de surveillance humaine du client.<\/p>\n<p>Reconnaissance des lieux\u00a0:<\/p>\n<p>Envoi des demandes \u00e0 nos partenaires.<\/p>\n<p>Suivi des demandes en cours.<\/p>\n<p>Enregistrement des comptes rendus de reconnaissance des lieux.<\/p>\n<p>Suivi des moyens d\u2019acc\u00e8s des clients<\/p>\n<p>Gestion de la restitution des moyens d\u2019acc\u00e8s (par courrier).<\/p>\n<\/p>\n<p><b>Op\u00e9rationnel\u00a0:<\/b><\/p>\n<p>Mise \u00e0 jour des bases de donn\u00e9es Chubb Delta \/ Partenaires.<\/p>\n<p>Etablissement de devis pour les prestations de surveillance humaine\u00a0:<\/p>\n<p>Rondes<\/p>\n<p>Gardiennage.<\/p>\n<p>Prestations r\u00e9currentes (rondes ou gardiennages) en collaboration avec les agences Chubb Delta<\/p>\n<p>Suivi des retours clients et de la mise en place de la prestation.<\/p>\n<p>Traitement des anomalies rencontr\u00e9es par la t\u00e9l\u00e9surveillance \u2013 Canaux INT \/ QCPC.<\/p>\n<p>Back-up et support de la validation des pav\u00e9s d\u2019intervention.<\/p>\n<p>Analyse, traitement, suivi des r\u00e9clamations.<\/p>\n<\/p>\n<p><b>Comp\u00e9tences &amp; savoir-\u00eatre<\/b><\/p>\n<ul>\n<li>\n<p>Excellente\u00a0communication (orales et \u00e9crites)<\/p>\n<\/li>\n<li>\n<p>Adaptabilit\u00e9<\/p>\n<\/li>\n<li>\n<p>Sens des\u00a0priorit\u00e9s\u00a0et de l\u2019urgence, capacit\u00e9 \u00e0 d\u00e9cider avec discernement<\/p>\n<\/li>\n<li>\n<p>P\u00e9dagogie (capacit\u00e9 \u00e0\u00a0transmettre\u00a0et\u00a0former)<\/p>\n<\/li>\n<li>\n<p>Rigueur<\/p>\n<\/li>\n<li>\n<p>Force de proposition dans l\u2019am\u00e9lioration continue des outils et process utilis\u00e9s<\/p>\n<\/li>\n<li>\n<p>Travail d\u2019\u00e9quipe<\/p>\n<\/li>\n<\/ul>\n<p><b>Comp\u00e9tences n\u00e9cessaires\u00a0:<\/b><\/p>\n<p>Maitrise du pack Office (Outlook, Word, Excel, PowerPoint).<\/p>\n<\/p>\n<p>Le recrutement et l\u2019int\u00e9gration de chaque nouvelle recrue est r\u00e9alis\u00e9 dans le respect de la diversit\u00e9, de l\u2019inclusion et de la lutte contre toute forme de discrimination.<\/p>\n","protected":false},"featured_media":8296,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false},"country":[9],"class_list":["post-22716","job_posting","type-job_posting","status-publish","has-post-thumbnail","hentry","country-france"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - 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