{"id":21157,"date":"2026-04-14T11:02:07","date_gmt":"2026-04-14T10:02:07","guid":{"rendered":"https:\/\/careers.chubbfs.com\/job-postings\/responsable-exploitation-adjoint-telesurveillance-h-f-jr40004633-22\/"},"modified":"2026-04-14T11:02:07","modified_gmt":"2026-04-14T10:02:07","slug":"responsable-exploitation-adjoint-telesurveillance-h-f-jr40004633-22","status":"publish","type":"job_posting","link":"https:\/\/careers.chubbfs.com\/fr-fr\/job-postings\/responsable-exploitation-adjoint-telesurveillance-h-f-jr40004633-22\/","title":{"rendered":"RESPONSABLE EXPLOITATION ADJOINT TELESURVEILLANCE H\/F \u2013 JR40004633"},"content":{"rendered":"<p>Pour notre centre de\u00a0t\u00e9l\u00e9surveillance bas\u00e9 \u00e0 Lescar, nous recherchons<\/p>\n<p>un(e)\u00a0<b>Responsable Adjoint(e) d\u2019Exploitation<\/b>.<\/p>\n<p>Rattach\u00e9(e) au\/\u00e0 la Responsable d\u2019Exploitation, vous formez un\u00a0v\u00e9ritable bin\u00f4me\u00a0et contribuez directement \u00e0 la\u00a0continuit\u00e9 de service 24h\/24 \u2013 7j\/7, au respect des proc\u00e9dures et au maintien des exigences\u00a0ISO\u00a0et\u00a0APSAD\u00a0(r\u00e9f\u00e9rentiel t\u00e9l\u00e9surveillance).<\/p>\n<\/p>\n<p><b>Vos missions<\/b><\/p>\n<p>1) Management &amp; animation d\u2019\u00e9quipe<\/p>\n<ul>\n<li>\n<p>Accompagner le\/la Responsable d\u2019Exploitation sur le\u00a0recrutement, l\u2019int\u00e9gration, la\u00a0formation, l\u2019animation quotidienne et le\u00a0suivi de la performance.<\/p>\n<\/li>\n<li>\n<p>Participer \u00e0 la campagne aux\u00a0entretiens annuels\u00a0et\u00a0professionnels.<\/p>\n<\/li>\n<li>\n<p>Veiller \u00e0 un\u00a0climat social de qualit\u00e9\u00a0et contribuer \u00e0 une culture de\u00a0conformit\u00e9, d\u2019exemplarit\u00e9\u00a0et d\u2019\u00e9thique\/EHS.<\/p>\n<\/li>\n<\/ul>\n<p>2) Exploitation &amp; relation clients<\/p>\n<ul>\n<li>\n<p>Traiter les\u00a0r\u00e9clamations\u00a0et\u00a0sinistres clients, avec reporting via les outils informatiques et proc\u00e9dures internes.<\/p>\n<\/li>\n<li>\n<p>Traiter les\u00a0remont\u00e9es d\u2019anomalies\u00a0terrain et suivre les actions correctives.<\/p>\n<\/li>\n<li>\n<p>Garantir la\u00a0qualit\u00e9 de service\u00a0et le respect des proc\u00e9dures\/certifications. (ISO 9001)<\/p>\n<\/li>\n<li>\n<p>En renfort,\u00a0pouvoir remplacer un op\u00e9rateur\u00a0(traitement des alarmes, prise d\u2019appels entrants).<\/p>\n<\/li>\n<li>\n<p>Assurer une\u00a0astreinte encadrement\u00a0selon l\u2019organisation d\u00e9finie par le Groupe.<\/p>\n<\/li>\n<\/ul>\n<p>3) Pilotage administratif<\/p>\n<ul>\n<li>\n<p>Pr\u00e9parer, organiser et coordonner les\u00a0audits\u00a0et\u00a0certifications\u00a0(ISO \/ APSAD) : planification, collecte des documents, suivi des plans d\u2019actions.<\/p>\n<\/li>\n<li>\n<p>Assurer le\u00a0suivi des prestataires\u00a0internes\/externes et l\u2019organisation des visites.<\/p>\n<\/li>\n<li>\n<p>\u00catre un\u00a0point d\u2019appui\u00a0pour les services internes (planification, RH, op\u00e9rations\u2026).<\/p>\n<\/li>\n<\/ul>\n<p>En l\u2019absence du\/de la Responsable d\u2019Exploitation, vous assurez la\u00a0gestion op\u00e9rationnelle du centre.<\/p>\n<p><i>Les missions sont\u00a0\u00e9volutives\u00a0selon l\u2019activit\u00e9 et les projets.<\/i><\/p>\n<\/p>\n<p><b>Profil recherch\u00e9<\/b><\/p>\n<ul>\n<li>\n<p><b>Carte professionnelle \u00e0 jour \u2013 Agent de T\u00e9l\u00e9surveillance<\/b>\u00a0(obligatoire pour la prise de poste).<\/p>\n<\/li>\n<li>\n<p>Formation\/exp\u00e9rience en\u00a0<b>management<\/b>, id\u00e9alement dans les\u00a0services.<\/p>\n<\/li>\n<\/ul>\n<p><b>Comp\u00e9tences &amp; savoir-\u00eatre<\/b><\/p>\n<ul>\n<li>\n<p>Excellente\u00a0<b>communication<\/b>,<\/p>\n<\/li>\n<li>\n<p>Posture\u00a0<b>orient\u00e9e client<\/b>.<\/p>\n<\/li>\n<li>\n<p>Sens des\u00a0<b>priorit\u00e9s<\/b>\u00a0et de l\u2019<b>urgence<\/b>, capacit\u00e9 \u00e0 d\u00e9cider avec discernement.<\/p>\n<\/li>\n<li>\n<p><b>Leadership<\/b>\u00a0de proximit\u00e9, p\u00e9dagogie (capacit\u00e9 \u00e0\u00a0<b>transmettre<\/b>\u00a0et\u00a0<b>former<\/b>).<\/p>\n<\/li>\n<li>\n<p>Forte qualit\u00e9 relationnelle :\u00a0<b>\u00e9coute<\/b>,\u00a0<b>empathie, adaptabilit\u00e9, neutralit\u00e9<\/b><\/p>\n<\/li>\n<li>\n<p>Esprit\u00a0<b>analytique<\/b>\u00a0et r\u00e9solution de probl\u00e8mes.<\/p>\n<\/li>\n<li>\n<p><span>Force de proposition et orient\u00e9 am\u00e9lioration continue dans l\u2019exploitation<\/span><\/p>\n<\/li>\n<\/ul>\n<ul>\n<li>\n<p>Ma\u00eetrise des outils bureautiques :\u00a0<b>Word, Excel, Outlook<\/b>.<\/p>\n<\/li>\n<\/ul>\n<p>Le recrutement et l\u2019int\u00e9gration de chaque nouvelle recrue est r\u00e9alis\u00e9 dans le respect de la diversit\u00e9, de l\u2019inclusion et de la lutte contre toute forme de discrimination.<\/p>\n<p>#LI-MT3<\/p>\n","protected":false},"featured_media":8305,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false},"country":[9],"class_list":["post-21157","job_posting","type-job_posting","status-publish","has-post-thumbnail","hentry","country-france"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>RESPONSABLE EXPLOITATION ADJOINT TELESURVEILLANCE H\/F \u2013 JR40004633 - Chubb Careers FR-FR<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/careers.chubbfs.com\/fr-fr\/job-postings\/responsable-exploitation-adjoint-telesurveillance-h-f-jr40004633-22\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RESPONSABLE EXPLOITATION ADJOINT TELESURVEILLANCE H\/F \u2013 JR40004633 - Chubb Careers FR-FR\" \/>\n<meta property=\"og:description\" content=\"Pour notre centre de\u00a0t\u00e9l\u00e9surveillance bas\u00e9 \u00e0 Lescar, nous recherchons un(e)\u00a0Responsable Adjoint(e) d\u2019Exploitation. 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