{"id":13807,"date":"2026-04-30T12:17:38","date_gmt":"2026-04-30T11:17:38","guid":{"rendered":"https:\/\/careers.chubbfs.com\/job-postings\/inbound-sales-consultant-jr40004821-22\/"},"modified":"2026-04-30T12:17:38","modified_gmt":"2026-04-30T11:17:38","slug":"inbound-sales-consultant-jr40004821-22","status":"publish","type":"job_posting","link":"https:\/\/careers.chubbfs.com\/au-en\/job-postings\/inbound-sales-consultant-jr40004821-22\/","title":{"rendered":"Inbound Sales Consultant \u2013 JR40004821"},"content":{"rendered":"<p><b><u>About Us<\/u><\/b><\/p>\n<p>VitalCALL is Australia\u2019s original provider of 24\/7 personal emergency response alarms, helping keep people safe every day. Backed by Chubb and powered by API Group, global leaders in fire safety and security, you\u2019ll join an organisation with over 200 years of experience protecting people, property, and communities worldwide.<\/p>\n<p>At VitalCALL, everything we do is centred around helping people feel safe and supported. In this role, you\u2019ll deliver caring, professional service built on empathy, respect, and genuine human connection. You\u2019ll be joining a global organisation where your work truly matters making a real and measurable difference to individuals, families, and the wider community every day.<\/p>\n<\/p>\n<p><b><u>About the Role<\/u><\/b><\/p>\n<p>In this role, you will assist prospective customers in understanding the benefits of VitalCALL products and services. You will manage a high volume of inbound enquiries and convert these opportunities into confirmed installation bookings while delivering an exceptional level of customer service.<\/p>\n<p>This dynamic and fast\u2011paced role requires strong communication and customer service skills. It also offers a rewarding opportunity to support individuals during challenging and sometimes life\u2011changing situations.<\/p>\n<\/p>\n<p><b><u>Key Responsibilities<\/u><\/b><\/p>\n<ul>\n<li>Manage inbound enquiries via phone, email, and web channels.<\/li>\n<li>Provide clear information on VitalCALL products and services to prospective customers.<\/li>\n<li>Convert enquiries into confirmed installation bookings.<\/li>\n<li>Achieve monthly sales targets and performance objectives.<\/li>\n<li>Maintain accurate customer records in CRM and internal systems.<\/li>\n<li>Identify opportunities to upsell or cross-sell relevant products and services.<\/li>\n<li>Deliver a high standard of customer service throughout the sales process.<\/li>\n<li>Collaborate effectively with internal teams to support customer outcomes.<\/li>\n<\/ul>\n<p><b><u>About You<\/u><\/b><\/p>\n<ul>\n<li>Minimum 2 years\u2019 experience in sales, preferably in a retail or call centre environment.<\/li>\n<li>Strong sales capability with the confidence to proactively guide customers toward a decision while maintaining a compassionate and customer focused approach.<\/li>\n<li>Strong communication and interpersonal skills.<\/li>\n<li>Customer-focused with the ability to build relationships.<\/li>\n<li>Ability to multitask, prioritise, and work in a fast-paced environment.<\/li>\n<li>Proficient computer skills, including Microsoft Word, Excel, and Outlook.<\/li>\n<li>CRM experience (e.g., Salesforce) is desirable.<\/li>\n<\/ul>\n<p><b>Candidates mut be willing to undertake pre-employment medical and drug and alcohol test &amp; National Police Check<\/b><\/p>\n<\/p>\n<p><b><u>Benefits and Perks<\/u><\/b><\/p>\n<ul>\n<li>Comprehensive training and ongoing development to support your career progression<\/li>\n<li>Competitive pay and shift allowances<\/li>\n<li>Flexible working arrangements once training is complete<\/li>\n<li>Free onsite parking<\/li>\n<li>A supportive, collaborative team environment<\/li>\n<li>Access to a company discount portal across thousands of retailers, including insurance, health, and groceries<\/li>\n<li>Fitness Passport access for you and your family<\/li>\n<\/ul>\n<p><i>We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA&#043; and all cultural and language backgrounds.<\/i><\/p>\n","protected":false},"featured_media":7384,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false},"country":[11],"class_list":["post-13807","job_posting","type-job_posting","status-publish","has-post-thumbnail","hentry","country-australia"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Inbound Sales Consultant \u2013 JR40004821 - Chubb Careers AU-EN<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/careers.chubbfs.com\/au-en\/job-postings\/inbound-sales-consultant-jr40004821-22\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Inbound Sales Consultant \u2013 JR40004821 - 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