Monitoring Operator – Code Red
Perth
Chubb Fire & Security Pty Ltd
Protect lives and property every shift. Join a team that responds to critical events across Australia and delivers calm, professional support when it matters most.
Chubb Fire & Security Australia is a leading provider of fire safety and security solutions and part of the API Fire and Security group of companies. Our purpose is simple and powerful: PROTECT PEOPLE FIRST—and we’re proud of a culture focused on building great leaders.
Based at our Jandakot Monitoring Centre, you’ll be part of a 24/7 operation that manages alarm events and coordinates timely responses for customers across multiple states.
• Monitor and respond to fire alarm events and inbound/outbound calls.
• Liaise with customers, emergency services, technicians, security guards and facility managers.
• Complete accurate administrative tasks covering all facets of alarm monitoring.
• Log after‑hours job requests and schedule/dispatch technician jobs.
• Proven customer service experience, ideally in a contact centre environment.
• Strong communication skills and computer literacy.
• Calm, professional manner with strong attention to detail.
• Ability to work autonomously and as part of a team.
• Willingness to work a 24/7 rotating roster.
• Full‑time, award‑based (Clerks Private Sector Award).
• Rotating 4‑on/4‑off, 12‑hour shifts (four days, four off, four nights, four off).
• Projected earnings $72,000–$82,000 per year.
• Excellent work–life balance.
• 5 weeks annual leave + overtime opportunities.
• Full training and career progression opportunities.
• Global organisational stability.
• Access to Chubb Hub employee discount platform.
• Criminal History Police Clearance.
• Pre‑Employment Drug & Alcohol Medical.
We welcome applicants from all backgrounds including First Nations people, people with disability, LGBTIQA+ communities and all cultural and language backgrounds.
Submit your CV and cover letter. If referred by a Chubb employee, ask about our Employee Referral Program.
Jandakot, Perth — free parking onsite and close to Cockburn Shopping Centre, public transport, and freeway access.
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